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Liz Centoni

Executive Vice President

Chief Customer Experience Officer

Liz Centoni leads Cisco’s $15 billion services business, overseeing a global organization of 20,000 people responsible for professional services, customer success, technical support and the company’s renewals engine for software and services. She is driving one of the industry’s most ambitious transformations: reimagining how enterprise technology companies interact and serve customers in the AI era. Centoni’s vision is to make every customer interaction personalized, proactive and predictive, moving from reactive support models to AI-powered systems that anticipate needs, eliminate friction, and create value before customers realize they need help. In 2024, Centoni led Cisco’s $28 billion acquisition of Splunk, positioning the company at the forefront of AI revolution. She previously served as Executive Vice President and Chief Strategy Officer, driving company-wide strategic direction. Centoni serves on the boards of Mercedes-Benz (Supervisory Board, Nomination Committee) and Workday (Compensation Committee). She is Cisco’s Global Executive Sponsor for the Women in Science and Engineering (WISE) program and a vocal advocate for responsible AI development. She holds a B.S. in Chemistry from the University of Mumbai and an MBA from the University of San Francisco.

Articles

February 9, 2017

EXECUTIVE PLATFORM

Cisco Integrated System for Microsoft Azure Stack

2 min read

Enterprises need a scalable, flexible hybrid cloud solution that 1) responds with agility and ease, 2) is simple-to-manage, and 3) scales on demand, while retaining on-premise benefits. Where you are on your cloud journey may vary, but what’s clear is that it’s a hybrid IT journey. Cisco is accelerating hybrid cloud adoption by gearing up […]

November 1, 2016

EXECUTIVE PLATFORM

Active Data Demands Agile Infrastructure

2 min read

By now, we’ve all heard the estimate that by 2020, 50 billion devices will be connected. Some estimates are higher, some lower, but we can all agree…it’s a lot. What we know and can see is that more data is being generated today than ever before. And the nature of the data is changing. It’s […]

January 6, 2016

WE ARE CISCO

3 Things to Look For When Choosing a Company

3 min read

Recently I had the opportunity to talk to a group of students who had a decision to make. They had...

Cisco Women Engineers Make Their Mark at the IEEE Women In Engineering International Leadership Conference

3 min read

In April this year, Cisco sponsored the IEEE Women in Engineering International Leadership Conference held at the San Jose Marriott. This was part of a concerted effort to advance and attract women in technical and leadership roles in the technology industry. At the beginning of our partnership with IEEE we asked ourselves: “What is it […]

Join The Internet of Women@Cisco and Invent Together!

2 min read

Inspire and connect women, celebrate achievements, encourage more women into technical and leadership roles, recruit men to be advocates for women, make a measurable difference. We can’t wait for the day when we don’t have to talk about it anymore. Until then we want to do more and say less. Because, gender equality: its not […]