Mark Hutchins

Director

IT Service Management

Mark Hutchins is a Director in Cisco IT, responsible for leading Cisco’s IT Service Management Platform and Service Operations teams. He's previously worked at Splunk, MetLife, and IBM and is a veteran of the US Navy. Mark has spent most of his IT career working on IT Service Management and IT Support services, focusing on automating workflows and resolving issues that impact user productivity. Outside of work, Mark loves spending time at the lake with friends and family.

Articles

Mark Hutchins

The Innovation Paradox: How We Reduced Incidents by 25% While Deploying Faster

See how Cisco IT's observability technology and operational best practices empower our teams to accelerate innovation while reducing major incidents by 25%.

April 23, 2026 • 4 min read

cisco On Cisco

Cisco IT’s observability transformation: From fragmented data to unified insights

Learn how Cisco IT uses Splunk and ThousandEyes to unify observability, reduce major incidents by 25%, and accelerate AIOps for proactive remediation.

February 9, 2026 • 5 min read

cisco On Cisco