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Jeanne Beliveau-Dunn

Vice President and General Manager

Cisco Services

Jeanne Beliveau-Dunn is vice president and general manager of Services for Cisco. In this role, she leads Technical Services strategy and operations, the Office of Innovation and the Learning@Cisco business unit.

Jeanne is a recognized thought-leader on digital transformation and the Internet of Things (IoT), the “Workforce of the Future” and education, the social enterprise, collaboration and knowledge systems. She was recognized as one of “The 2015 Top 50 Most Powerful Women in Technology”, by the National Diversity Counsel, which honors the most influential female executive leadership in business. Jeanne also brought the first social enterprise system to the industry in 2008 and leads Cisco’s external technical community of over 2.8M people.

Jeanne initiated and shaped The IoT World Forum initiative for talent development, from which the IoT Talent Consortium emerged. As the chairman and president of the consortium, she brings together the top IoT leaders from across the globe to empower and accelerate a more agile workforce for a digital economy.

Under Jeanne’s leadership at Cisco, Learning@Cisco has become the industry’s foremost knowledge and education solution, by building knowledge platforms for customers and partners to enable a highly-skilled workforce. Learning@Cisco recruits over 150K customers annually in the technical fields and Cisco’s career certifications have come to be recognized as the highest standard in the industry (including CCNA, CCNP, and CCIE).

Jeanne built a strategy to drive services growth at three times industry average, for the company’s Technical Services business, which has become one of the two largest and most profitable business units for Cisco. She also created new SaaS platforms that disrupt the way people work, co-create and innovate and help drive new revenue streams for customers and partners globally.

Jeanne began her 20-year career at Cisco by leading the company’s global channels sales team and launching the strategic alliances program. She went on to establish the Internet Business Solutions Group (IBSG), a consulting team working with Cisco’s largest global customers. Before joining Cisco, Jeanne was vice president and general manager for Micronics/Diamond computers, where she built the company from a startup to a $300 million business.

Jeanne serves on a number of advisory boards for organizations committed to continuous learning and talent, including: Arizona State University, New York Academy of Sciences, California State University Chico and the Technical Services Industry Association (TSIA). She consults with customers across the globe on IoE, innovation and building talent.

Jeanne holds a bachelor’s degree in management from the University of Massachusetts.

Articles

April 1, 2014

EDUCATION

Harvard Business School Highlights Cisco’s Innovative Approach to Social Learning

Last year, I had the opportunity to meet with Harvard Business School Associate Professor of Business Administration Mikolaj Jan Piskorski. Prof. Piskorski had heard about the Cisco Learning Network, and decided that he wanted to learn more about Cisco’s innovative use of social strategy and our collaborative approach to IT education that addresses the challenges […]

February 6, 2014

EDUCATION

Recap: Cisco Social Broadcast – The Future of IT Education

Earlier this week, Cisco’s Chief Futurist Dave Evans and I took questions from you, our partners and customers, about our views and predictions for the future of IT Education. The discussion covered a broad variety of fascinating topics, ranging from the impact of wearable technologies in the classroom, to how we can overcome skills gaps […]

January 31, 2014

EDUCATION

How will the Internet of Everything Change Education and Skills for Jobs of the Future?

Technology has had a dramatic impact on education over the past few years, with tablets, digital chalkboards and new collaboration technologies changing the way students learn and professionals advance their careers. The Internet of Everything (IoE) is becoming a major accelerator for innovation across all industries. The idea of an increasingly digital world where mobility […]

January 29, 2014

EDUCATION

The Value of a Trained & Certified Employee

We recently commissioned a research initiative to explore the value of certifications in the workplace and to better understand the ways that Cisco training aids employers and employees. The study, which was conducted by an independent research firm, was designed to measure employer perceptions of highly valued individuals in their organizations. The study focused on […]

January 21, 2014

EDUCATION

Tackling the Cybersecurity Skills Gap

The demand for skilled IT security professionals is growing everyday in both the private and public sector, and much of today’s security training is dangerously out of step with current threats. A recent Ponemon Cyber Attack study found that cyber crime was up 78% in 2013 vs. 2012, with resolution and recovery time more than […]

November 14, 2013

EDUCATION

Cisco Collaborates with Partners to Provide IT Skills and Career Opportunities to Veterans in Michigan

Each year, thousands of U.S. veterans return from the battlefield with exceptional leadership, technical and other skills they have acquired overseas. Even so, many experience difficulty finding a job, and return feeling overwhelmed by the high unemployment rate they are up against. Today, in a program to assist veterans in transferring their military experience into […]

November 1, 2013

EDUCATION

How Can we Keep Skills In Step with the Internet of Things?

The Internet of Things (IoT) is becoming a major accelerator for innovation of all industries and government. The idea of an increasingly digital world where mobility of applications and people are commonplace, where all types of things are connected and provide more intelligence and value is becoming the new reality. Every industry vertical is leveraging […]

August 20, 2013

EDUCATION

Two Million Career Certifications, 20 Years Strong

Cisco began issuing certifications in 1993 to distinguish the best of breed Internetwork experts worldwide. As technology has made extraordinary advancements over the years, the Cisco certification program has continually kept learners up-to-date while addressing the growing skills gap in networking. Today, Learning@Cisco is proud to celebrate two significant milestones: the 20th anniversary of the […]

June 27, 2013

EDUCATION

Emerging SDN Skills and the Cisco Approach

The Software Defined Networking (SDN) market evolution is having a major effect on networking job roles. New careers in IT are being built, focusing more on complex services and architectures rather than systems. A recent survey by Cisco found that 71 percent of IT professionals intend on using SDN technology this year for a number […]