Jeanne Beliveau-Dunn

Vice President and General Manager
Cisco Services

Jeanne Beliveau-Dunn is vice president and general manager of Services for Cisco. In this role, she leads Technical Services strategy and operations, the Office of Innovation and the Learning@Cisco business unit.

Jeanne is a recognized thought-leader on digital transformation and the Internet of Things (IoT), the “Workforce of the Future” and education, the social enterprise, collaboration and knowledge systems. She was recognized as one of “The 2015 Top 50 Most Powerful Women in Technology”, by the National Diversity Counsel, which honors the most influential female executive leadership in business. Jeanne also brought the first social enterprise system to the industry in 2008 and leads Cisco’s external technical community of over 2.8M people.

Jeanne initiated and shaped The IoT World Forum initiative for talent development, from which the IoT Talent Consortium emerged. As the chairman and president of the consortium, she brings together the top IoT leaders from across the globe to empower and accelerate a more agile workforce for a digital economy.

Under Jeanne’s leadership at Cisco, Learning@Cisco has become the industry’s foremost knowledge and education solution, by building knowledge platforms for customers and partners to enable a highly-skilled workforce. Learning@Cisco recruits over 150K customers annually in the technical fields and Cisco’s career certifications have come to be recognized as the highest standard in the industry (including CCNA, CCNP, and CCIE).

Jeanne built a strategy to drive services growth at three times industry average, for the company’s Technical Services business, which has become one of the two largest and most profitable business units for Cisco. She also created new SaaS platforms that disrupt the way people work, co-create and innovate and help drive new revenue streams for customers and partners globally.

Jeanne began her 20-year career at Cisco by leading the company’s global channels sales team and launching the strategic alliances program. She went on to establish the Internet Business Solutions Group (IBSG), a consulting team working with Cisco’s largest global customers. Before joining Cisco, Jeanne was vice president and general manager for Micronics/Diamond computers, where she built the company from a startup to a $300 million business.

Jeanne serves on a number of advisory boards for organizations committed to continuous learning and talent, including: Arizona State University, New York Academy of Sciences, California State University Chico and the Technical Services Industry Association (TSIA). She consults with customers across the globe on IoE, innovation and building talent.

Jeanne holds a bachelor’s degree in management from the University of Massachusetts.

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