Jeanne Beliveau-Dunn

Vice President and General Manager

Cisco Services

Jeanne Beliveau-Dunn is vice president and general manager of Services for Cisco. In this role, she leads Technical Services strategy and operations, the Office of Innovation and the Learning@Cisco business unit.

Jeanne is a recognized thought-leader on digital transformation and the Internet of Things (IoT), the “Workforce of the Future” and education, the social enterprise, collaboration and knowledge systems. She was recognized as one of “The 2015 Top 50 Most Powerful Women in Technology”, by the National Diversity Counsel, which honors the most influential female executive leadership in business. Jeanne also brought the first social enterprise system to the industry in 2008 and leads Cisco’s external technical community of over 2.8M people.

Jeanne initiated and shaped The IoT World Forum initiative for talent development, from which the IoT Talent Consortium emerged. As the chairman and president of the consortium, she brings together the top IoT leaders from across the globe to empower and accelerate a more agile workforce for a digital economy.

Under Jeanne’s leadership at Cisco, Learning@Cisco has become the industry’s foremost knowledge and education solution, by building knowledge platforms for customers and partners to enable a highly-skilled workforce. Learning@Cisco recruits over 150K customers annually in the technical fields and Cisco’s career certifications have come to be recognized as the highest standard in the industry (including CCNA, CCNP, and CCIE).

Jeanne built a strategy to drive services growth at three times industry average, for the company’s Technical Services business, which has become one of the two largest and most profitable business units for Cisco. She also created new SaaS platforms that disrupt the way people work, co-create and innovate and help drive new revenue streams for customers and partners globally.

Jeanne began her 20-year career at Cisco by leading the company’s global channels sales team and launching the strategic alliances program. She went on to establish the Internet Business Solutions Group (IBSG), a consulting team working with Cisco’s largest global customers. Before joining Cisco, Jeanne was vice president and general manager for Micronics/Diamond computers, where she built the company from a startup to a $300 million business.

Jeanne serves on a number of advisory boards for organizations committed to continuous learning and talent, including: Arizona State University, New York Academy of Sciences, California State University Chico and the Technical Services Industry Association (TSIA). She consults with customers across the globe on IoE, innovation and building talent.

Jeanne holds a bachelor’s degree in management from the University of Massachusetts.


May 11, 2016


Invest in Experiential Learning to Create a Digital Ready Workforce

3 min read

Cisco hackathon with Silicon Valley school empowers students to solve problems in their community with Internet of Things.

February 25, 2016


Innovating Together: Developing 21st Century Technology Skills and Building Community

2 min read

The workforce of tomorrow is being created today. Technology is now a fundamental part of education even at its earliest stages, at the pre-school and elementary level. While this technology brings great power, it’s also important to ensure it is being used as effectively and positively as possible. Education is less about just acquiring knowledge, […]

April 23, 2015


Building an Agile, High-Performing Workforce for the Workplace of the Future

2 min read

Technology continues to evolve at a break-neck pace, and our definition of the workplace — and how we work with our customers, partners and stakeholders — has expanded beyond the four walls of an office building. The adoption of mobile devices and cloud-based services has created an anytime, anywhere work culture. At the same time, […]

October 14, 2014


Introducing the Industry Talent Consortium

2 min read

The Internet of Everything (IoE) will connect people, data, processes and things into a vast web of communication that is already dramatically changing how we live and work. Cisco projects that by next year, 25 billion devices will be connected, and that number will double by 2020. This expanded and enhanced connectivity carries tremendous opportunities […]

October 7, 2014


The Global STEM Alliance: Collaborative Education and Mentoring to Solve the “STEM Paradox”

2 min read

The New York Academy of Sciences has recently released a report that redefines the global STEM crisis as a “STEM paradox”: there are sufficient numbers of STEM graduates, but low numbers of grads who are actually prepared for work, “brain drain” from developing countries and the lack of women in STEM fields makes it impossible […]

August 21, 2014


The Internet of Everything: New Job Roles, New Education Required

1 min read

****This article has been updated to remove a factoid discussing IoE and manufacturing job growth.**** We have entered the world of the Internet of Everything (IoE)—a world that brings people, data, processes and things together into a vast web of connectivity. From wearable devices that monitor our vital statistics to household appliances that anticipate our […]

June 18, 2014


What You Should Know About Tech Careers Of The Future

3 min read

It has been predicted that everything in the future will be connected and “communicate” with one another. There is even a phrase for it – the Internet of Everything (IoE). The impact of these connections is all about improving connected intelligence: the speed of decision-making, innovation with process, products and services and driving sustainability, while […]

April 23, 2014


Driving New Network Programmability Talent Needs

1 min read

Over the past year, we saw the idea of software-defined networking (SDN) become an integral part of IT conversations globally. As this technology evolves, the term “network programmability” can be...

April 21, 2014


Recap: Recommendations for a Sound Technology Future

2 min read

I recently sat down with Arvind Hickman of HR Magazine UK to discuss the skills gap in the technology sector. We talked about the challenges of filling the critical technology slots that business demands, particularly in developed countries, where the biggest gaps exist. Cisco has been proactive in surveying the global market, forecasting each country’s […]