The“We’re Listening” blog series continues to focus on specific customer and partner concerns, detailing how Cisco is responding to your concerns to improve your experience doing business with us.  In this installment, we’re joined by Steve Young, Director of Service Delivery Transformation efforts for the Technical Assistance Center (TAC).  Steve discusses customer feedback to the TAC, and what his team is doing to address your top concern with TAC support – getting to the right TAC expert right away.

Read the full article: The “We’re Listening” Blog Series: Improving the TAC Experience Through Intelligent Case Routing.


Curt Hill

Senior Vice President

Customer Assurance