Articles
Cisco’s Multichannel Approach to Digital Customer Experience
5 min read
A multichannel pre-sales motion is something we come across as consumers regularly. We’re familiar with abandoned shopping cart emails from ecommerce websites; retargeting ads that virtually stalk us from site to site; competitor Google ads when we search a specific brand, etc. Or if you’re me, you look at chicken Craigslist one time and your […]
How We Create Human Escalation Paths in Cisco’s Digital Experiences
4 min read
The full breadth of customer experience is not just digital – it’s a human-to-digital hybrid experience. By empowering our agents and partners with the context they need to help our customers be successful in their adoption or renewal journeys, we are improving that experience for everyone.