Lexie Bond

Business Architect – Orchestration & Notifications

Digital Experience (DX)

Lexie Bond is a business architect in the Orchestration Architecture team in the Digital Experience group at Cisco—working to break down the cross team, cross platform siloes at Cisco to orchestrate a more cohesive customer and partner experience. Her hobbies include watching reality TV, building Legos, and gaining and losing the same 15 pounds over and over again. If she ever finishes it, you should look for her book—Always a Blogger, Never a Bride—in the half-off bin at your nearest bookstore.


How We Create Human Escalation Paths in Cisco’s Digital Experiences

4 min read

The full breadth of customer experience is not just digital – it’s a human-to-digital hybrid experience. By empowering our agents and partners with the context they need to help our customers be successful in their adoption or renewal journeys, we are improving that experience for everyone.