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Norway Looking to Lead in Customer Experience & Engagement

norway1

Norway’s longest running IT conference , IT-tinget concluded yesterday in the beautiful town of Tonsberg about an hour south of Oslo.

The event has been running for 31 years now and is organized and run by Cisco’s partner Evry.

This years theme is “#UserIsKing” , and Cisco hosted a special Retail Break out session along with Evry where Customer Experience and Engagement were the main focus. Read More »

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#CiscoChampion Radio S1|Ep 28 Cisco Prime Infrastructure

cisco_champions BADGE_200x200#CiscoChampion Radio is a podcast series by Cisco Champions as technologists. Today we’re talking with Cisco Distinguished Services Engineer Joe Clarke, about Cisco Prime Infrastructure. Lauren Friedman (@Lauren) moderates and Rick Vanover and Stewart Goumans are this week’s Cisco Champion guest hosts.

Listen to the Podcast.

Learn about the Cisco Champions Program HERE.
See a list of all #CiscoChampion Radio podcasts HERE.

Cisco SME
Cisco Distinguished Services Engineer Joe Clarke

Cisco Champions
Rick Vanover @RickVanover, Product Strategy Specialist
Stewart Goumans, @WirelessStew, Wireless Consultant

Highlights
What is Cisco Prime?
What is Cisco Prime Infrastructure?
Why are companies using it?
How mobility drives need for Cisco Prime Infrastructure
Wireless Management and Cisco Prime Infrastructure
Use cases for Cisco Prime Infrastructure


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Manufacturers Are Following the Crowd to ‘Drive’ Innovation

The appetite for the latest new products and services is growing exponentially driven by the 24 hour, on demand, social media driven, next day delivery expecting,  ‘selfie’ posing with the new shiny object, hyper informed consumer.  Satisfying the demand for this fast-paced consumer cycle requires manufacturers to move rapidly to stay ahead of competitors and consumer tastes. They must bring interesting and exciting new products to market in a timely fashion, whether they are first to market or responding to a competitor’s new product offerings.

Two specific trends are emerging and transforming how the industry develops, manufactures and meets the demands of the new on demand consumer driving market - crowd sourcing and 3D printing.

Manufacturing Game Changers:  Crowdsourcing and 3D Printing

Crowdsourcing is not a new development model.  In fact, the open-source model gave us the Linux operating system and the Apache Web server over 20 years ago.  But there is one very distinct difference when applying crowdsourcing methodology to a manufacturing process, as opposed to software development, and that is raw material.   This is where 3D printing technology is rapidly maturing driving orders of magnitude efficiencies and cost savings into the value chain.

A Printed Car

In fact, a start-up called Local Motors is on the cutting edge of combining crowdsourcing and 3D printing to revolutionize the automobile industry. In a process that Local Motors calls “co-creation,” — also known as “crowdsourcing” — the software allows enthusiasts to post a design for a part that other users in a worldwide community can call up on a browser, see in 3D, take measurements from, and comment on, thus providing a new model and methodology for innovation.  Local Motors then leverage 3D printing technology to deploy “microfactories”

Can crowdsourcing and 3D printing produce an electric car?

Read More »

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Mobile Cloud Security: What CXOs Need to Know

As organizations seek ways to maintain real-time connections with their workforce and customers in an increasingly digital and mobile-centered world, the growth of mobile cloud will be a major force in shaping the business landscape and future tech decisions. The first blog post in this series, by Padmasree Warrior, explores how the convergence of mobility and cloud will deliver unprecedented transformation for all organizations. The second blog post in this series, by Sujai Hajela, answers the question of what mobile cloud really is and how it continues to provide new business opportunities. In the third post, Joe Cozzolino looks at what mobile cloud means for service providers and enterprises. And finally, this post will discuss the need for end-to-end security in a mobile cloud environment.

Mobile cloud services are growing exponentially in both number and scope. According to a report from Smith’s Point Analytics released late last year, mobile cloud services platforms are projected to grow over the next four years from US$579 million to a staggering US$4.4 billion in 2017.

Read More »

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Powerful API’s Unlock Location-based Services

We’ve all been there, seen it, and even done it ourselves. We’re talking or texting on our phones while walking around the isles of our favorite store. Half the time people are in a venue they’re more fixated on what’s happening on their phone than what’s around them. What about those brick and mortars around us? How can they get our attention when our noses are in our devices?

The way people use their devices may never change, but the way in which businesses interact with their mobile phone loving customers can. Cisco’s Customer Mobile Experiences (CMX) solution provides businesses with the technology to leverage the mobile trend to their advantage by serving smartphone carrying visitors, guests, passengers, shoppers and students location-based services to get their attention.

Among these tools is a valuable set of API that can unlock location-based services, such as indoor navigation and push notifications to create a more personalized mobile experience.   Read More »

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