Hotels and guests have had a love-hate relationship with Wi-Fi. Wi-Fi has become an expected service, not just a luxury, leaving hotels struggling to find the right setup that is both cost-effective and meets visitor needs. In the last few years, there has been an explosion of mobile devices being used in the market, resulting in guests arriving with laptops, tablets and smartphones all ready to connect to speedy and reliable Wi-Fi. And when Wi-Fi isn’t operating smoothly, the complaints come through loud and clear.
In this constantly connected world, how can hotels provide the service and reliability that their guests are depending on, while keeping costs down?
Cisco Wall Access Point (AP) – Better Service and Cost Savings
Cisco’s new Aironet 702W Series Access Point is a wall AP, which solves several problems at once. In the past, bulky hardware switches and access points have been installed in the hallways, which isn’t ideal for in-room Wi-Fi access, nor is it visually appealing. The Wall AP combines hardware switches and access points into a single unit, about the size of a dollar bill, making it much more aesthetically pleasing and less obvious to guests. Cisco Aironet 702W Series is a compact access point, designed for ease of mounting to numerous global wall-box standards. In addition, the Wall AP features a dual radio, running two frequencies at once and allowing for both older and newer devices to connect easily and with less interference. Read More »
Next week in Minneapolis, our team is bringing Wi-Fi in a big way to HITEC 2013, the world’s largest hospitality technology show. As leaders in the Wi-Fi industry, we don’t just talk about what we can do; we make it happen, especially at this year’s HITEC.
For starters, we are sponsoring the wireless network at the Minneapolis Convention Center so wireless Internet connectivity at the show is free to attendees in the pre-convention areas. Our advanced Wi-Fi technologies and free Wi-Fi access will be offered at the entrance, registration, conference rooms, the Digital Den and Hall D and E common areas of the event center. Every guest in attendance will experience the Cisco network in real-time.
Enhance your HITEC experience with the Cisco-enabled mobile app
Our team is also featuring Connected Mobile Experiences with the HITEC conference mobile app, our premier business-relevant mobile solution for the hospitality industry. With this fully-functioning mobile app, you can see for yourself how Cisco Connected Mobile Experiences allows venues to use location-based services and analytics to create unique and personal mobile experiences for attendees.
The application includes conference information and scheduling with the convenience of an indoor GPS-like way-finding system that helps attendees easily locate their sessions, exhibitor booths, and conference amenities. Read More »
At this point you're probably thinking: How exactly does this apply to me?
Good thing we have three industry-specific webinars for your convenience.
Choose the industry that applies to you and take 30 minutes to see how Cisco Connected Mobile Experiences can help YOU engage your passengers, customers, guests, and more to boost revenue and build loyalties like never before.
Like a lot of us in IT, I’m into electronics. I enjoy visiting stores to get the actual hands-on experience of the product – but I admit I rarely buy on the spot. Why? I want to make sure I know what I’m buying, and frankly, that I’m getting the best deal. I either have to do research beforehand – read reviews, check prices, and clip coupons - or search on my mobile device while I’m in the store. Depending on the results, I could either be heading to another store or heading home to make the purchase online.
This week, Cisco introduced a new way to transform that in-venue experience through Connected Mobile Experiences Web engagement. This enables organizations to communicate with opt-in mobile users – shoppers, guests, visitors - through their mobile browser, right there in the venue.
Location-aware menus, banners, and icons as well as content-aware search enable organizations to provide venue-specific information – such as nearby dining or amenities - as well as any information the user may find valuable based on their context: where they are, how long they are there, whether they are a new or repeat visitor, or even what sites they are visiting. This customized communication can dynamically change when the user’s context changes.
Imagine merging the online with the brick and mortar shopping experience – if I’m standing in a particular area looking at a product, the location-aware menu can provide me a link to user reviews of that particular product. And if I’m searching online for the best price, imagine the store issuing a web notification for a price match minus 5% - I’m sold! Read More »
Planning your summer travel and vacation destinations? Where are you headed and what kind of resort experience will you consider ideal? At this year’s Interop Conference in Las Vegas, the Cisco Enterprise Networking Group unveiled its new marquee customer – MGM Resorts International – who has upped the wireless ante to ensure its visitors have access to the information they need, literally at their fingertips.
At MGM Resorts, they continue to push the boundaries of creativity and innovation to deliver the best possible experience for their guests. John Bollen, MGM Resort’s Senior Vice President and Chief Digital Officer, is always looking for ways to take what they do and make it even better. Read More »