Another Milestone: Gartner Names Cisco a Leader in Telephony
We continue to evolve the ways we interact and communicate. Still, telephony remains a foundation element of business communications. Even as we bring technologies into the collaboration mix, telephony is...
Summary: The First 4 Steps to Simplify Your Small Business Information Technology
Sam O’Daniel (better known as the Startup IT Guy) has put together a short list of steps to take when starting or just simplifying your business information technology. If the next couple of months are your slow season, you can get these steps in motion to have a better handle on IT in the new […]
UC – How does Cisco IT Support and Manage its UC Services?
Cisco IT supports all its services with a global service management and delivery team. I am the service owner for the IT UC and video team; we own the strategy, planning and delivery of voice and video services throughout the Cisco enterprise.
How to Make Free Phone Calls at Work – 5 Tips from Cisco IT
Every company gets phone bills. Whether you use hardware phones or laptop software phones or mobile phones, video phones or audio phones, your calls have to get carried over the some service provider’s network, and that costs money.
How Does Cisco Keep Voice Costs Down?
How does Cisco keep voice costs down with our Unified Communications voice service?
Cisco IT – Why So Many CUCM Clusters?
Last week, we looked at the question “How close to the phones does the CUCM cluster have to be?” There was no easy or set answer to this question, but we acknowledged right at the start that minimizing the number of clusters is probably a good idea. So why, then, does Cisco IT have so […]
How Close To Your Phones Does a CUCM Cluster Have To Be?
The first things involved in designing a Unified Communications network are deciding where to put the Cisco Unified Communications Manager (CUCM) clusters, and how many clusters to have. And some of the major factors to consider are “Where are the phones? How many are there, and how close to the phones does a cluster have […]
SIP Trunking: Less Cost, More Services
Voice over IP for business telephony is old news. But when business enterprises like Cisco connected to the outside world, they still used old-world technology. In the past two years Cisco IT has migrated its big connections to the outside world to Session Initiation Protocol (SIP). This move has saved us millions per year, made […]
#EngineersUnplugged S3|Ep6: Radio Interoperability
Welcome back! We take things to the street in this episode of Engineers Unplugged. Ronald Beck (@tallnetninja) and Mark Gonsalves (Cisco) discuss real world two-way communications when there are radio interoperability challenges. Enter IPICS server and the policy engine. Because you really want comms in the field to work. This is a great episode full […]