retail

February 13, 2014

DIGITAL TRANSFORMATION

Cisco Helps Make Brand Loyalty a Slam Dunk for the NBA

In a world of digital distractions and shrinking attention spans, brand loyalty and customer engagement often wind up “out of bounds.” But forward-thinking organizations — including the National Basketball Association (NBA) — are using technology to create some exciting new scoring opportunities. One of the keys to establishing brand loyalty lies in enabling an experience […]

February 5, 2014

DIGITAL TRANSFORMATION

The Key to the Connected World? The Programmable World

Your house-cleaning robot connects to your lighting system, which connects to your garage door, which connects to your car. All of these devices in turn connect to your smartphone, which, among many other things, enables YOU to connect to a community of like-minded, creative souls looking for — you guessed it — better ways to […]

January 23, 2014

WIRELESS AND MOBILITY

Cisco CMX @ NRF 2014

NRF 2014 was held last week at the Javits Centre in New York City. It’s the biggest retail event of the year where vendors show off the future of the industry to all the delegates both using inspiring key notes and exciting demos on the Expo floors. 2014 and beyond: It wasn’t too hard to […]

January 13, 2014

RETAIL AND HOSPITALITY

Straight From NRF: Want Your Share of $100 Billion? Build Customer Trust

As I’m sure most of you know, Jon Stine presented this morning at NRF on the results of his fourth “Catch ‘Em and Keep ‘Em” survey, which is a highly respected study done each year to identify how shoppers are responding to retail technologies. As a followup to his NRF Big Ideas session, I’d like […]

January 13, 2014

DIGITAL TRANSFORMATION

With IoE and a Smartphone, You Can Shop Like a Superhero

Superheroes and their super strengths have long captured our imaginations. And since many of these abilities are normal human traits stretched to a magical extreme, you may well have pictured how your own life would change with super speed, agility, or senses. Today, such daydreams are getting just a bit closer to reality.  And while […]

January 10, 2014

RETAIL AND HOSPITALITY

Omnianalytics for an Omnichannel World

At Cisco, we’re about ready for the NRF trade show being held in New York on Jan.  12-15. We’re at the show expo on Jan. 13-14, and will be featuring four company thought leaders in the highly popular annual Big Idea sessions. Kathryn Howe, retail senior advisor at Cisco, will be discussing one of the […]

January 8, 2014

RETAIL AND HOSPITALITY

Understanding the Internet of Everything for Retail

Here at Cisco we are busy getting ready to go to NRF next week, which is being held in New York on Jan.  12-15. Cisco is at the show expo on Jan. 13-14, and will be featuring four company thought leaders in the annual Big Idea sessions. I asked Lisa Fretwell, customer solution director at […]

January 7, 2014

RETAIL AND HOSPITALITY

New Insights into Shopper Behavior – with Some Surprises

Happy New Year to all my readers, and best wishes for 2014! Of course, the retail year starts off with a bang at the NRF trade show being held in New York on Jan.  12-15. Cisco is at the show expo on Jan. 13-14, and will be featuring four company thought leaders in the annual […]

December 13, 2013

RETAIL AND HOSPITALITY

Pick the Low-Hanging Omnichannel Fruit

This blog is the third of a series on how retailers are addressing the challenges of becoming an omnichannel business. We’ve talked about how omnichannel selling is not really about rushing to invest in some whiz-bang technology – in fact, I think stores often try to do too much at one time. Instead, a smart […]