Kenneth Leung
Kenneth Leung's Articles
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Retail and HospitalityThe importance of retailers understanding consumers and delivering great customer experience
Recently at the Forrester’s Forum for Customer Experience Professionals in New York on June 26, Graham Atkinson, Chief Marketing and Customer Experience Officer at Walgreens, spoke about his work to
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Retail and Hospitality
Summary of B2B social media session at Internet Retailer 2013
Last week I was honored to co-present with Parvez Patel, senior director of e-strategy at Grainger, on a session at Internet Retailer Conference 2013, titled “Social Marketing for B2B: It’s
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Retail and Hospitality
Cisco presenting at Internet Retailer Conference on June 6th in Chicago
Internet Retailer Conference and Expo 2013, being held this year in Chicago from June 4th to 7th at the McCormick Convention Center, is expected to draw more than 9,500 attendees.
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Retail and Hospitality
Question: Are you PCI Compliant? Are you Secure? Part 2 of 2
Last week, we sat down with Bart McGlothin and Christian Janoff from Cisco’s security team to discuss PCI Security for Retail to better understand “What is PCI Compliance?” and “How
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Retail and Hospitality
Question: Are you PCI Compliant? Are you Secure? Part 1 of 2
A common perception is that there is a difference between being secure and being compliant. A Verizon analysis on cybercrime reported that cyber-attacks on Retailers are increasing and becoming streamlined
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Retail and Hospitality
Cisco NRF 2013 – Preview of Store-in-a-Box – Cisco Lean Retail Approach Demonstration
This is our sixth preview of what Cisco will be showcasing at the 102nd National Retail Federation Convention and Expo on January 14 and 15, 2013 in New York City.
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Retail and Hospitality
New Shopping Experiences during the 2012 Holiday Season
Being a resident of San Francisco, one advantage of is the amount of shopping within walking distance. This year several retailers timed their store openings and remodel to coincide with
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Retail and Hospitality
Cisco NRF 2013 First Look – New Research announcement at Big Idea Session
Welcome to the first in a series of previews of what Cisco will be showing at National Retail Federation Convention and Expo 2013, January 14-15 in New York City. Cisco
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Retail and Hospitality
Join Cisco on November 13th for webcast on interactive technologies to engage omnichannel consumers
Please register now join us on November 13th at 10:00am PT for the next installment of our retail webcast series. Titled “Attract Shoppers and Compel Them to Buy: New Interactive
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Retail and Hospitality
Importance of Mobility to Consumers and Recommendation for Retailers
Recently I took a weekend trip to Sea Ranch, California, a coastal town 2.5 hours drive north of San Francisco. What was interesting (besides the great view and interesting architecture)
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