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Mark Scanlan

Global Industry Lead for Retail

Industry Solutions Group, Cisco Systems

Global Industry Lead for Retail

Articles

February 2, 2023

RETAIL AND HOSPITALITY

NRF 2023: Back in person

Leadership, forward-looking growth, new business models, customer experience, operations and talent were major themes from NRF. Here's how Cisco is enabling retailers to thrive in all areas with digital solutions and network management.

December 7, 2022

RETAIL AND HOSPITALITY

On the road again: NRF 2023

What a chaotic few years it has been! As we work to return to a “new normal,” we are finally getting back on the road and will be in-person at NRF 2023!

November 17, 2022

RETAIL AND HOSPITALITY

The Security Risks for the Agile Retailer

How do retailers go about protecting the data they now rely on? They need to ensure they maintain Confidentiality, Integrity, and Availability. Cisco can help provide the tools you need to secure your retailer.

October 18, 2022

FINANCIAL SERVICES

Evolving Threat Landscapes: Learning from the SolarWinds Breach

The SolarWinds breach was a harsh reminder of the vitality of a complete supply chain security solution. Discover how the attack happened and how you can protect your financial institution from a similar loss here.

September 7, 2022

RETAIL AND HOSPITALITY

Customer Behavior in Retail

Personalization of a shopping experience can drive a 40% larger basket. But, how can retailers better understand their customers, particularly in-store, in order to personalize the experience? Our Cisco solutions make it possible.

Loss Prevention & Fraud Detection in Retail

Over 50% of asset protection executives state that they plan to invest in LP technology. Being able to identify loss as it happens allows retailers to take action and appropriately respond to it. It allows them to prevent losses and improve inventory accuracy.

Automation in Retail

Opportunities for using automation in retail operations are limitless. As retailers evaluate these opportunities, they need to consider the types of work that can be automated, which improvements can be realized, the capabilities and limitations of technology, and the effort required to implement automated capabilities.

Contactless Retail

Contactless payment, fulfillment and transaction options give consumers safe and convenient ways to shop and receive products while providing retailers new ways to develop brand loyalty, increase share of their customers’ wallets, and reduce costs.

February 18, 2022

RETAIL AND HOSPITALITY

Multi-channel Commerce in Retail

Retail is seeing a resurgence of experiential and in-store shopping experiences and the industry has been forced to make the effort to move to a true “multi-channel” model. Online and offline are now integrated and experiences tap into the capabilities of every channel the retailer offers. Integrating all the possible options into a truly multi-channel experience, that allows the consumer to shop and transact on their terms, gives retailers more opportunities to strengthen customer retention and brand loyalty.