Delivering Magical Customer Experiences at Cisco Contact Center Summit 2019 and Beyond
Cisco invests in customer experience with new connected, cognitive, and cloud contact center capabilities.
Cisco is Selected as a Leader in Aragon’s Globe for Unified Communications and Collaboration for the Second Consec …
Cisco Collaboration evaluated on performance and strategy by globally recognized industry analyst firm Aragon Research
Cisco and Google give developers cloud speed & scale, coupled with enterprise-class security & support
Cisco DevNet invites developers to explore technologies for developing and deploying modern apps in a hybrid world and get hands-on with learning labs and running code against live infrastructure.
Cloud and On-Premises: The Best of Two Worlds
Let’s be honest, when most IT people are questioned about cloud, immediately they would mention either Amazon (AWS) or Microsoft Azure; some may also mention Google Cloud Platform, IBM SoftLayer or even Rackspace. All of them are Public Cloud providers with their own expertise and offering as well as market share. According to a Forbes recent article, the more AWS and Azure compete to win customers, the greater the innovation and growth in Public Cloud adoption. The article has some interesting data points but, for the purpose of this blog,
Seven Software Business Models – Part 2
Many years ago I found myself talking to venture capitalists about the differences between SaaS, outsourcing, ASPs, MSPs, online applications; etc. Also I noticed that my Stanford students had little understanding of the economics of software, so I developed the idea of seven business models to cover everything in the software business, and remove the […]
Seven Software Business Models – Part 1
Many years ago I found myself talking to a venture capitalist about the differences between SaaS, outsourcing, ASPs, MSPs, online applications; etc. Also I noticed that my Stanford students had little understanding of the economics of software, so I developed the idea of seven business models to cover everything in the software business, remove the […]
Cisco Meraki, Now with ISE!
We’ve been hearing from some of our customers that they are interested in using Cisco Meraki in their branches alongside their Cisco infrastructure in their main offices, but were worried about having to deal with too many segregated policy management systems. Good news: Interoperability between Cisco Meraki and ISE is here. Administrators can now define […]
Three Flavors of CMX Analytics: Onsite, Online & Social
Big data seems to be everywhere these days. Everywhere you look there are new companies and technologies that promise to crunch up enormous databases and instantly extract from them knowledge...