digital

March 28, 2014

FINANCIAL SERVICES

Open 24 Hours: Bringing the Full Capabilities of the Branch to Digital Channels

2 min read

In my previous blog I introduced the series with the idea that financial services firms are now being expected to operate and be “Open 24 Hours.” Underlying this is...

March 24, 2014

DIGITAL AND SOCIAL

Vision Alignment in the Digital Age

2 min read

As organizations mature, often they become silo’d into groups with similar charters but without a process to align their efforts. As a member of a team that is responsible for...

March 5, 2014

DIGITAL AND SOCIAL

Content: Are you Taking the Right Journey?

2 min read

We all know about the importance of knowing your customer needs, and focusing on the digital journey. But all too often, we overlook the content that customer experiences -- and...

February 6, 2014

DIGITAL AND SOCIAL

Digital Technology and the Olympics: When Is it Cheating?

4 min read

We all know how close we are to our mobile devices and digital technology, and how much we rely on these new tools – 87% of us use our mobile...

January 21, 2014

DIGITAL AND SOCIAL

It’s Not Too Late: Make Your ‘Digital Resolutions’ for the New Year

3 min read

Approximately 45% of us make New Year’s Resolutions according to research by the University of Scranton. Among...

January 13, 2014

SP360: SERVICE PROVIDER

Observations from the 2014 Consumer Electronics Show

4 min read

I am just back from attending the 2014 Consumer Electronics show in Las Vegas where I was meeting with customers and visiting the massive show floor. CES is an intriguing...

December 23, 2013

DIGITAL AND SOCIAL

Digital Philanthropy – How Are You Giving this Holiday Season?

2 min read

It's the holiday season, and 'tis the season for giving! Since one-third of donations occur in the month of December (source: Network for Good, Chronicle of Philanthropy), digital plays an...