The Branch: A Retail Bank’s Secret Sauce to Success
So This Guy Walks into a Branch… I like to think of myself as a tech-savvy consumer, and that includes my banking habits. That means that I rarely step across the...
Digital
Determining the Value of the Virtual Shopping Experience
We are increasingly hearing about the value of improving the shopping experience by adding virtual expertise to the store. As head of Cisco’s Retail & Hospitality practice, I frequently talk...
Espionage in the Internet Age
If you had asked me a few years ago, I might have predicted that the rise of large scale hacking and network-based Advanced Persistent Threats (APTs) would spell the end...
Unicorns and Global Digital Disruption: Part II
In my last blog, we talked about the current age of digital disruption and how unicorns are changing the tech landscape. What Does This Mean For You Though?...
22 Tips for New Grads and Others Early-in-Career
As a seasoned professional (read: old guy with scars earned through experience), with a fancy title, working in a cool area, at an extraordinary company, I am asked for career...
Digital Payments Lack the Framework for Success…And That Needs To Change
Co-authored with Mark Kovarski In an era of constant technological evolution, our utilization of different technologies, including mobile devices, has had massive impact on the financial services industry. As...
How Banks Can Capture New Customers by Adopting a Digital Strategy for Mortgage Lending
Banks are experiencing market disruptors attacking from many angles. They’re facing competition not only within the financial services industry, but also from non-traditional banking institutions that are delivering new mortgage...
U.S. Army Builds Internet of Everything Infrastructure for the Fighting Force of Tomorrow
Every July, we celebrate on the 4th to commemorate the Continental Congress’ approval of the Declaration of Independence. This year, the patriotic occasion reminded me of an event held last...
Smarketing: A Sales & Marketing Love Story
Once upon a time, sales and marketing were in love True, Marketing wanted a long-term relationship and Sales only wanted a one-night stand, but it was clear where everyone...