Avatar

Olivia Shone

VP, Product Marketing

Customer Experience (CX)

Olivia leads marketing for Cisco CX, where she is dedicated to helping Cisco customers and partners get the most from their technology investment. With over 20 years in enterprise software, she has extensive experience bringing AI services and models to market. Her career includes previous leadership roles at Microsoft's Azure AI, Google Cloud, AWS, and startups.

Articles

February 11, 2026

CISCO INSIDER VOICES

Where Vision Meets Achievement: Cisco Customer Achievement Awards EMEA 2026 Winners

5 min read

This year's EMEA winners represent excellence in collaboration, innovation, and leadership. They've embraced complex challenges, pursued ambitious goals, and delivered remarkable results that set new benchmarks in their industries. Their achievements demonstrate what's possible when visionary organizations leverage technology to drive real business outcomes. 

January 20, 2026

CISCO INSIDER VOICES

Celebrating Innovation: Announcing the Finalists for the Cisco Customer Achievement Awards: EMEA 2026!

4 min read

Cisco is thrilled to announce finalists for the Cisco Customer Achievement Awards 2026 in the EMEA region! These awards celebrate and honor the remarkable achievements of our customers—organizations that are redefining what’s possible through innovation, collaboration, and digital transformation.

November 21, 2025

CISCO INSIDER VOICES

Celebrating Excellence: Cisco Customer Achievement Awards APJC 2025 Winners Announced!

4 min read

The results are in, and we’re thrilled to announce the winners of the Cisco Customer Achievement Awards: APJC 2025! During Cisco Live 2025 Melbourne, we celebrated the organizations and individuals who have demonstrated exceptional innovation, leadership, and transformative impact across the Asia Pacific, Japan, and Greater China regions. These awards recognize customers who are not […]

Customer Experience is Ready to Roll at Cisco Live Melbourne

2 min read

Learn all about where to find Cisco Customer Experience integrations at Cisco Live Melbourne 2025.

October 27, 2025

CISCO INSIDER VOICES

Cisco Customer Achievement Awards: APJC 2025 Finalists

3 min read

Cisco is thrilled to announce the launch of the inaugural Cisco Customer Achievement Awards in the Asia Pacific, Japan, and Greater China (APJC) region! These awards celebrate and honor the remarkable achievements of our customers—organizations that are redefining what’s possible through innovation, collaboration, and digital transformation.