Jason Coleman

Jason Coleman is a Principal Architect at Cisco Customer Experience, driving innovation in service delivery through AI-powered tools and technologies. With over 30 years in the IT industry, 25 of them at Cisco, Jason brings extensive experience managing and optimizing customer networks across the globe. His work has enabled faster service restoration, increased operational confidence, and delivered measurable value to customers. Combining technical expertise, business acumen, and a Master's degree in Data Science, Jason offers a unique perspective on how AI can transform service delivery and address today's market challenges. A seasoned speaker, he has presented at TSIA conferences, ServiceNow Knowledge, and Cisco Live, where he earned recognition as a Distinguished Speaker. Jason focuses on improving infrastructure visibility, reducing downtime, and minimizing incidents-all while remaining deeply connected to the day-to-day realities of IT operations. His hands-on approach ensures practical insights that resonate with both technical and business audiences.