“You can’t manage what you can’t measure.” So said Dave Evans, Cisco’s chief futurist, in his keynote address at Cisco Live 2013. I couldn’t agree more! As we usher in a new era of hyperconnectivity, we will see our environment in
This week I had the privilege of speaking at Cisco Live 2013 about the coming explosion in connectivity among people, processes, data, and things, which Cisco calls the Internet of Everything (IoE). This massive technological and societal shift
If you think we already live in a connected world (and we do!), get ready to fasten your seatbelts. Today, there are “only” about 10 billion connected “things” on the planet. This includes hundreds of millions of people communicating with one another
In the first part of the “Evolution of Immersive Video in the Retail Bank Branch” series, I discussed how the retail banking industry is currently undergoing organizational changes that are affecting customers’ banking experience, including the
I love shopping. I love traveling. I hate going to the hospital. I sometimes like going to the bank (only if it involves the depositing a large check). On the surface, it may seem that there’s no common thread about each of these experiences, however
Cisco Consumer Experience Report for Automotive Surprises Many: Consumers Desire More Automated Automobiles, According to the Cisco Study I was fortunate enough to lead the Cisco team that looked at consumer experiences in the automotive industry, and
The wealth management industry is under transformation. In an effort to win back trust, attract new customers and retain existing ones, firms are investing in new collaborative technologies that support their business model transformation from
The early days of the Internet were a heady time of reimagining, rethinking, and, in effect, “e-enabling” a staggering range of business processes. Today, we stand on the cusp of an equally momentous paradigm shift driven by an explosion in
Cisco’s Financial Services Industry Marketing team is pleased to welcome a monthly contribution from industry professionals sharing their insights and observations on key trends in the Financial Services industry. The opinions expressed in these posts
