Mid-Year Checkpoint: Three Customer Experience Strategies to Implement Now
When a vacation starts off bad, it can set the tone for the entire trip. Fortunately, that didn’t happen when my family kicked off our recent vacation in Paris. Because...
Customer Experience
Are You Cloud Native?
In IT, the “next big thing” comes along fairly often. In the cloud, one particular "next big thing" has been in progress for a couple years now -- cloud native computing.
Innovation Leaders: Always Learning
Innovation leaders work together to explore new approaches to the old problem of sparking innovation in sometimes sluggish corporations.
Enabling your workforce can dramatically enhance your customer experience.
While I enjoyed the incredible basketball played this year; what jumped out to me, was how much the NCAA has changed the fan experience. And the lessons we could draw from this and mirror to financial service firms.
The Trends Are In: Cisco’s 2018 Cybersecurity Report
Cisco's 2018 Annual Cybersecurity Report provides insights on the latest security trends and threats. From integrated solutions to data protection and privacy, we're with you every step of the way.
Building Customers for Life is Core to Cisco’s Digital Transformation
As we evolve Cisco’s customer success journey we tend to think about it in two distinct, yet closely related parts -- customer adoption and renewals and expansion.
Avoid CX Disasters with These Three Digitization Strategies
While there’s no surefire way to completely avoid mistakes in digital engagement, you can minimize them in your business by keeping today’s connected and empowered buyer in mind. John Stone shares a few ideas to guide you as you design your strategies:
Commitment to Cisco Customers Means Taking Data Privacy Seriously
In the “old days,” security and data protection responsibilities generally rested solely within organizations’ IT teams. Today, nearly 17,000 devices are added to the Internet every minute, expanding the number of targets attackers can exploit to
The Next Generation of Borderless Business
2018 will not only be the year of experiential campaigns and investments in new talents and tools, but one of borderless collaboration between sales and marketing teams to make the most of these investments. Sales and marketing must be aligned in