Yesterday I took my car to get a dent fixed. It was one of those dents that, while barely visible, required a lot of time and expense to fix. (In fact, you had to kind of crouch down and look very closely at the underside of one panel to see it.) But
I’ve noticed that many business clichés have been invading my language. I’ve been trying to be proactive in curbing the habit. Needless to say, it’s not working. So instead of trying to cut back, at the end of the day I’ve decided to push the envelope
Customers are interacting with organizations in many different ways – from voice to email, chat and social media – using a variety of devices including smartphones and tablets. Many organizations are still figuring out how to deal with the
A few weeks ago, we brought a video crew up to the Cisco Spark office in San Francisco. We asked product managers Taylor, Renaldo, and Eric to show us Cisco Spark and chat about product development. Given Taylor is a former Stanford football player
I love hearing customers talk how they’ve conquered communications challenges using our technology. It’s exciting to be a key part of their journeys and successes. A recent conversation with such a customer affected me in a powerful and personal way
My grandmother, now eight years passed, used to tell the best stories about
If you don’t know about the podcast series, This Week in Startups (TWiST), hosted by my friend Jason Calacanis, it’s worth checking out. Jason is a legendary investor and media mogul who has his fingers in every part of the tech industry. Each week
It has been more than a year since I started using Cisco Spark. And it has been a year of learning and changing how I work with my...
My mom…one of the best moms out there in my book. She plans our fun family reunions, plays a mean game of golf, and keeps a busy household in order. And she’s also a successful businesswoman with a very full plate. She runs marketing and
