collaboration

3 min read

You can think of collaboration tools—messaging, meetings, calling—as the central nervous system of the modern organization. But traditional collaboration platforms, with their disparate applications, interfaces, and delivery models, have often been complex and frustrating—both for end-users and the businesses implementing them. Part of the problem has been balancing everything that global enterprise and government customers […]

1 min read

I have never shied away from talking about Cisco’s commitment to interoperability, and here we are in 2016 and we are still talking about it? Haven’t we learned anything from the mobile phone industry? I don’t ever hear Samsung and Apple talk about how their phones can call one another. That’s table stakes. No one […]

5 min read

Recently there has been a lot of buzz in the news around people getting fed up with enterprise messaging applications. This began with a well written and widely read article in Medium titled, “Slack I’m Breaking Up with You.” A twitter hashtag called #slacklash started to rise in usage. Others jumped on the same bandwagon […]

3 min read

The real work of retailers is building a trustful and relevant relationship, creating a series of positive interactions with shoppers, and ultimately selling merchandise. Employee engagement is critical to both the customer experience and retail success. The interactions that take place before, during, and after a sale, whether online or in a physical store, set top retailers apart.

1 min read

Last week’s Enterprise Connect event was an eye-opening experience from many perspectives. A tour of the exhibit area seemed like a real-time stroll through the history of contact center technology. Several traditional contact-center providers were present, but some former industry powerhouses were notably absent. Also missing were many recent additions to the industry ecosystem. The […]

2 min read

In today’s world of digital disruption, the customer experience is king and end-users are becoming sovereign decision makers who select their own portfolios of collaboration and content sharing SaaS tools. This pattern is driving tremendous innovation in the market and exponential growth for dozens of major new collaboration applications in use by knowledge workers globally. […]

2 min read

This week at Enterprise Connect we announced the $150M Spark Innovation Fund. The fund will aim to foster even more innovation on Spark and Tropo within our developer community, through equity and non-equity investing.

3 min read

If you like the idea of Cisco Spark, you will love it with Cisco Spark Hybrid Services. On its own, Cisco Spark is a compelling tool: I can message, meet, and call and get my work done with all my teammates. Pretty cool. But, not everyone or everything is in Cisco Spark. So to be […]

2 min read

Without Cisco Spark, we wouldn’t be launching the Spark service now. Of course, we’d launch it, but the key is the timing. Now. What I am talking about is Spark’s impact internally on our ability to accelerate all the launch-related activities. Don’t get me wrong. Spark didn’t magically change how we approached the launch projects. What really changed was the efficiency of communications and decision making -- what the marketing guy in me is supposed to call “agility.”