Hello, everyone! My name is Ed Jimenez, and I am the new lead for Retail & Hospitality for Cisco’s Business Transformation Team. My job is to help retailers and hoteliers make better use of technologies to deliver customer experiences that align
Many organizations realize the fact that only a limited percentage of private cloud implementations will remain within the boundaries of their data center(s). And that is why they are already deploying hybrid clouds to achieve significant benefits
As consumers, we gravitate to any retailer that personalizes our experience. Netflix and Amazon did it with recommendations and others are following suit. My twelve-year-old son and I recently got new Garmin smart-watches for Christmas – the
You can think of collaboration tools—messaging, meetings, calling—as the central nervous system of the modern organization. But traditional collaboration platforms, with their disparate applications, interfaces, and delivery models, have often been
This week we are very pleased to release version 0.8.0 of minimesos. This new release contains many improvements, bug fixes and new features. The two most important features are that minimesos now ships with Weave Scope and HashiCorp’s Consul. In this
For many organizations – depending on the application, data management policies and use case(s) – deploying a private cloud environment for all their applications is not necessarily the best path. As outlined in my previous blog, the best
Last week’s Enterprise Connect event was an eye-opening experience from many perspectives. A tour of the exhibit area seemed like a real-time stroll through the history of contact center technology. Several traditional contact-center providers were
Apache Mesos, it’s fair to say, is a battle-hardened system for treating your whole data center as one pool of resources. Through the use of frameworks and their APIs, it’s possible to manage and schedule resources across both data centers and
In today’s world of digital disruption, the customer experience is king and end-users are becoming sovereign decision makers who select their own portfolios of collaboration and content sharing SaaS tools. This pattern is driving tremendous innovation
