What SPs Need to Know About Customer Engagement for the Large Enterprise Buyer
Large enterprises are a complex beast. Merely mapping the buying process as well as the customer journey is not only complicated but also varies across different vertical segments and are...
Winning Over the Midmarket Buyers – 3 Customer Engagement Tips
Nowadays, customer engagement is almost synonymous with digital engagement. While there’s some truth to this (and one of the reasons why Cisco recently launched the Digital Accelerator for Service...
Small Business Buyers Over-Index on Digital Journeys
While most of the customer journey for SMBs occurs online nowadays, it’s not digitally exclusive. Here are tips to ensure successful customer engagement at every interaction throughout the buying journey.
Cisco BroadWorks Release 23 Helps Service Providers Improve Operational Efficiencies
Cisco BroadWorks release 23 significantly reduces operational challenges for service providers. There are several enhancements to the platform and components that improves security and user experience.
Cisco Unveils “What’s Next” at Connections 2018
The past year has been very strong. We remained focused on execution and business results even as we worked on the integration within Cisco and developing new offers. This is thanks to you - our service provider partners - who continue to lead the market with over 65% share of cloud calling.