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The awards keep stacking up, as Cisco wins the ChannelPro Network Readers’ Choice Award for Best Unified Communications/VoIP Vendor for 2020. What makes this award so exciting is that ChannelPro Network is the media company delivering market, technology and product insights to so many IT and business leaders in the VAR, MSP and IT consultant communities serving small and mid-sized businesses. These business executives and technical leaders continue to prefer Cisco, for the ninth consecutive year, in fact, as the best vendor for providing unified communications and VoIP solutions for their business customers.

Webex Teams and development agendaCisco Webex

The Most Complete Collaboration Experience

I have to believe this is due to our dedication to providing the most complete collaboration experience for our customers. With one Webex platform, we serve all collaboration workloads.

Cisco combines market leading calling, meetings, teams and contact center services, through a unified app, integrated with smart devices for any workspace. We offer the secure, enterprise performance our customers expect, from a cloud provider they trust. Customers gain exceptional control of their cloud environment, through a single-pane-of-glass administrative experience, serving their entire collaboration solution. Nobody else can do that.

Here’s what I mean.

Unified Application

Unlike other vendors, with their piecemeal strategies, Cisco offers one unified, modular application for calling, messaging, meetings and team collaboration. Modularity means we deliver a common experience for all users, regardless of their licensing entitlements.

With deep integrations into leading cloud apps from Microsoft, Google, Epic, Salesforce and others, knowledge workers enjoy more focused workflows with Cisco, by avoiding context switching between applications, to stay more productive and engaged in their work.

Smart Devices

We bring award-winning, smart devices to every room and work situation. From our Cisco Headset 730, to personal or shared co-creation devices, like the Webex Desk Pro and the Webex Room Kit Mini for huddle spaces. Plus, our full lineup of Webex Board and Webex Room devices for every type of conference or boardroom.

These smart devices offer innovations that include very practical, time-saving AI features, like note-taking, meeting transcriptions and even a zero-touch meeting experience, all enabled by the Webex Assistant.

With intelligent device pairing between devices and our unified application, every worker is treated to a more personal collaboration experience throughout their workday. Upon entering a room, employees can be automatically connected to the Webex device present in the room. Proximity sensors in the Cisco Headset 730 detect when the wearer is in/out of range of their Cisco IP phone, to support a seamless call hand-over between desk phone, laptop, or smart phone.

Enterprise Performance

Of course, you have to provide enterprise-grade features, reliability and security to win the hearts of both customers and IT professionals. With over 100 million IP phones shipped, representing 45% of global on-premises users and over 60% of cloud calling users, Cisco is certainly a proven and trusted name for unified communications. And we make our solutions available in over 100 countries around the world.

Security is built-in, from the beginning of every product cycle at Cisco. We provide end-to-end security across our collaboration suite and are the only vendor to offer FedRAMP authorized UC solutions for both cloud and on-premises deployments.

Exceptional Control

We feel the best finish for our complete collaboration suite, is to include one centralized and comprehensive administrative umbrella. Cisco Webex Control Hub is our portal for managing all your collaboration apps – calling, messaging, meetings, and contact center – as well as all your phones, headsets and room devices.

screenshot of Cisco Webex Contrub and the analytics screen

Control Hub gives you one place to go for everything collaboration. And, with Control Hub, you get rich analytics dashboards, with graphs that let you zero in and examine the details behind your system. Get telemetry metrics on network performance, user experience, device utilization, or application adoption, with both historic and near real-time data views.

So with all that going for us, I’m glad the readers of ChannelPro Network noticed Cisco as the best unified communications/VoIP vendor and voted for us with their hearts.

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