Artificial Intelligence (AI)
The Life Changing Potential of Artificial Intelligence
The discourse about AI is too often focused on the negatives. Did you know Australians are already getting essential medicines delivered directly to their doorstep via these amazing machines?
Is Data Science a Pre-Requisite for AI? The Data Science & AI Hierarchy of Success
Is Data Science a universal prerequisite for AI initiatives? Cisco's Chief Data Evangelist, Jennifer Redmon, proposes AI and Data Science can and should be pursued simultaneously based on a common foundation.
Fostering a Data-Driven Culture: The Data Science & AI Hierarchy of Success
What role does culture play in the achievement of Data Science and AI-driven transformation and innovation? Cisco's Chief Data Evangelist, Jennifer Redmon, proposes that mindset, and ultimately, culture, are a critical foundation.
Cisco Data Intelligence Platform Gets Real
Data scientists constant search for newer techniques and technologies that can unlock the power of their data is leading them towards artificial intelligence (AI) and machine learning (ML) tools and...
11 Rules of Innovation from Cisco CX’s Chief Architect
Discover 11 guiding principles Cisco CX's Chief Architect uses to drive innovation and digital transformation for some of the world’s largest companies.
The Artificial Intelligence Journey in Contact Centers
See how the partnership with Cisco and Google unleashes all the power of Artificial Intelligence (AI) into a modern customer care architecture.
AI and machine learning are here—is your workforce ready?
Retail banks are running with artificial intelligence and machine-learning technologies. Armed with these tools, they’re adding speed and ease to banking, completely transforming the customer experience.
Future-Proof Your Environment with AIOps, Cloud, DevOps, or Digital Experience Monitoring
We believe it is time to clarify all we know about today’s IT challenges and how we can help solve them for our customers into a four-part playbook for success. These four plays have been tested and proven with our customers as the most critical when priming your environment to stand the test of data explosion and take advantage of advanced application performance monitoring (APM).
Don’t Let Your Contact Center Fall Into the Complexity Trap
Removing complexity from customer experience