2018 Predictions for SD-WAN (#sdwan)
The SD-WAN market is going to look very different this time next year.
Artificial Intelligence (AI)
Six Contact Center Predictions for 2018
Cisco's contact center business has held number-one market share in North America for four straight quarters. Here are six things we foresee for the customer care industry in 2018.
Towards an industry standard for benchmarking AI
After decades of struggle and disappointing results, Artificial Intelligence (AI) is finally coming into its own. Recent advances in computational power, mathematical refinements enabling the creation of much deeper neural networks, and dramatic
7 Things to Know About AI and Contact Center
Seven things to know AI and contact center that could result in lower costs and better service for customers globally.
Reimagining Customer Value with Artificial Intelligence
Artificial intelligence (AI) can glean and utilize material insights from the data flowing across Cisco networks. As such, how should we think about AI in the context of company transformation?
To Save Tomorrow: The Future of Work Is Ours To Create
The truth is, we don’t know what the future will bring. Because we haven’t finished creating it yet. It’s a work in progress, and many people are asking, what kind of future will it be?
To Save Tomorrow: It’s about Transformation and Choice
Whatever you think the future might bring, one thing is certain—it will be about transformation and choice.
The Future of Bots and Artificial Intelligence
So what is the difference between Integrations and Bots? And what can you use them for?
Creating Smarter, Safer, More Inclusive Workplaces: Are You In?
Analytics can democratize knowledge and drive new insights—so that every worker becomes a knowledge worker. It can help keep workers safe, and make workplaces more inclusive.