Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month honored for improving customer service technology and customer experience.
UC Today recognizes Webex for Best Collaboration Platform and Webex Assistant for Most Innovative Product in Best Collaboration Platform for 2020 category. The awards recognize and celebrate the most innovative and forward-thinking companies in the
The change in how people are working today means the architectures of business applications and the networks that support them are changing too. The move from traditional, monolithic application architectures to modern, hyperconnected microservices
On the surface, reporting, blogging, posting on social media or talking about death by suicide may not seem like a life-saving or life-endangering task. Yet HOW an individual’s death by suicide is reported and discussed can be a contributing factor
Melissa, a Cisco Customer Experience Exec, shares her journey to creating ASCEND to teach and empower young African American and Hispanic collegiate talent entering the corporate world.
Back in the 1950s, when computers were quite the novelty, some researchers were optimistic they could turn their glorified calculator into an intelligent being. Since then, artificial intelligence (AI) has built a remarkably scattered track record
Today, Talos is publishing a glimpse into the most prevalent threats we’ve observed between July 24 and July 31. As with previous roundups, this post isn’t meant to be an in-depth analysis. Instead, this post will summarize the threats
Cisco and Microsoft are bringing a seamless user experience with solutions for the workplace of the future.
Our guest on the Security Stories podcast is Quentyn Taylor, CISO for Canon Europe. He shares his journey, as well as Canon’s customer-centric approach to security, coping with the “virtual hurdle” with his team, and what exactly goes into making the
