Crowdsourcing Your Contact Center Agents. Is It Coming?
The Cisco Finesse agent desktop is designed to provide a great experience for customer support agents, and provides a flexible and open interface.
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The Power of Role Models and a Good Book
My path to cybersecurity looks more like a winding road than a straight line, but it’s the influential role models and valuable information I consumed with every turn that paved...
An Update on Cisco’s Veterans Program
Over the past year, we’ve focused on helping veterans find jobs in today’s digital economy through IT training and employment programs, as well as partnerships with local and state governments.
Celebrating 20 Years of Networking Academy: Meet Rayden Chia
Cisco Networking Academy has been changing worlds for 20 years. To celebrate this milestone, we are spotlighting some of the 7.8 million students worldwide who have benefited from this IT education and career building program.
Celebrating 20 Years of Networking Academy: Meet Liliana Gamez
Cisco Networking Academy has been changing worlds for 20 years. To celebrate this milestone, we are spotlighting some of the 7.8 million students worldwide who have benefited from this IT education and career building program.
Cisco Digital Network Architecture – An Overview of the Architecture Tools and Vision
Cisco Digital Network Architecture - An Overview of the Architecture Tools and Vision
#CiscoChat Recap: Leveraging Technology to Accelerate Social Entrepreneurship
Whether you’re a student with an idea for the “next big thing” or an organization looking to scale, technology is playing a huge part in making innovation possible.
Network Automation – Now!
Why software automation support is needed in today’s networks Anyone working in network admin today knows that the network has long since blown passed the days of being managed as...
Clear Speed and Security
Imagine being responsible for 675 trillion euros worth of security transactions every single year. And on top of that, making sure that all involved accounts are secure and up to date. That’s the everyday job of a financial services customer of the