As you’ve no doubt seen from our recent Connected Mobile Experiences (CMX) Momentum announcement, the solution continues to evolve in exciting new ways. As new customers see the potential and expand the number and types of use cases, we want to continue to grow the solution and deliver the most compelling location-based services available.
The one constant through all this continual change is how seeing is believing.
I know the line is overused and typically associated with something someone is trying to make seem just this side of magic. That’s not my intent. CMX isn’t magic. It’s just an intelligent and innovate application of the technology that most businesses do or should have in place. That said, the best way to understand and believe in the potential of CMX is to see it in use.
If you ever get a chance to visit a CMX deployment, including a Cisco Customer Experience Center, CMX Demo Lab, and, coming soon, a CMX On-the-Go Demo, by all means take the time. You will not be disappointed. Read More »
#CiscoChampion Radio is a podcast series by Cisco Champions as technologists. Today we’re talking with Cisco Technical Marketing Engineer and TechWiseTV host, Jimmy Ray Purser (@JimmyRay_Purser), about all things IT. Amy Lewis (@CommsNinja) moderates and Sven Kutzer, Amy Arnold and Robert Novak are this week’s Cisco Champion guest hosts.
I really don’t envy the Cisco ISR team. It is really tough to be a leader and still out perform yourselves on a consistent basis. One could argue there is nowhere to go but down. I think is cool that TechWiseTV has been around long enough to chronicle the changes over time. Heck, many of our favorite engineers have been around the entire time as well..that gives us the unique ability to tell a story that can both respect and hopefully contrast the evolution in an appreciative way.
We recently had a chance to showcase the new ISR 4000 Series. ISR remains the acronym for this family as it stands in for ‘Integrated Services Router.’ I am sure we made this argument before, but one way to characterize this one is to see just how much the innovation swings towards the ‘I’ and the ’S’ these days. It makes sense. There is only so much one can do from a pure routing perspective, especially if you consider that speeds and feeds will grow naturally with the rest of the market and nobody pays the Cisco premium for just keeping up with the Joneses.
Cool thing about TAC as a subject for us? It is TECH Reality. This really can’t be a marketing show as they deal with deployments. As much as I could now make an argument for why they should be a part of any pre-sale process – I get it. They truly live at that golden moment…when someone has a problem and they are either going to become a customer for life…or be lost forever.
‘Service after the sale’ is something we all enjoy complaining about. While often the last thing we consider when making a purchase…it’s the FIRST thing we call out when it fails us.
Sure TAC does a great job, they have also developed some great models for managing high volume, high complexity change…a worthy goal for any customer service environment. I honestly did not realize just how much they do until we really dug into our research for this.
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