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India: Transforming Promise into Performance

Seven years ago, many people (including my mother-in-law) thought I had made a career-ending decision to accept a high-risk assignment and relocate to India. My mission:  build from the ground up Cisco’s second headquarters, a Globalization Centre East in Bangalore focused on innovation, talent and partner development that envisioned 10,000 employees in three years, including the top 10% of worldwide talent. My charter included developing a world-class technology campus that also served as a showcase for incubating and advancing Smart City services worldwide, and to become the most relevant ICT company in India.

Was it the right decision?

Wim #1Although half a world away from Cisco’s corporate headquarters in the Silicon Valley, I thought the new job was still full of great promise. India was and still is the world’s largest democracy, had a growing talent pool, a zest for innovation, a co-operative government, aspirational middle class and a potentially huge economy purring along at 8% annual growth.

In four years, we partnered with national and local governments as well as an ecosystem of commercial businesses to architect and develop a fully networked campus.The Smart + Connected Community inBangalore integrated building systems with IT systems and applications onto one IP network, enveloped by artfully designed buildings and collaborative work spaces.

Today, the 1-million-square-foot Globalization Centre East campus employs more than 11,000 people, houses Cisco’s Research and Development, IT and customer support teams with the best talent in industry. The campus also meets my original charter Wim #2as the incubator for validating our industry-leading Smart + Connected Communities, especially Smart Cities, which today has projects on nearly every continent worldwide, encompassing more than 90 engagements.

All that has been extremely rewarding to see, but was it the right decision?

We achieved every critical objective except one: growing ICT technology throughout India itself. In my four years of living in India and after a number of subsequent trips revisiting there, I now realize that the promise and opportunity of India can be unpredictable.  After several years of nearly double digit growth, India’s economy spiraled down, experienced high inflation, a weakening rupee, allegations of government corruption and financial policy decisions that spooked the international investment community.

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Collaboration Solutions Power Next-Generation Citizen Experiences

Last month, Cisco announced new research that I find particularly exciting in my role of helping customers maximize value from their investments in collaboration, video, and mobility. “Internet of Everything: A $4.6 Trillion Public-Sector Opportunity,” the latest research and economic analysis by Cisco Consulting Services, calculates the value that the Internet of Everything (IoE) will create in the public sector worldwide from 2013 through 2022. According to Cisco, IoE will enable a global total of $19 trillion in Value at Stake over the coming decade — $4.6 trillion in public-sector value combined with the $14.4 trillion in private-sector value identified in related research last year.

IoE brings together people, process, data, and things to make networked connections more relevant and valuable than ever before. The civilian sector will drive $3.1 trillion of IoE’s value in the public sector, through increased revenue, reduced costs, and improvements to employee productivity and citizen experience. The remaining $1.5 trillion of IoE public sector Value at Stake will result from more effective military operations.

What excites me about this report is that 69 percent of the civilian public sector Value at Stake is powered by people-centric connections that can be enhanced by collaboration, video, and mobility technologies.

VRadiaPSIoE

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Two Cisco Blogs Named to StateTech Magazine’s “Top 50 Must-Read State and Local Government IT Blogs!”

The Cisco Government Blog and the Cisco Internet of Everything (IoE) Blog were both named to StateTech Magazine’s “Top 50 Must-Read State and Local Government IT Blogs.” This is a crowd-sourced list, where blogs were submitted and voted on, with the most useful and insightful blog sites for state and local government IT leaders making the top 50. So for those of you who voted for our blogs, thank you!

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#ExecInsights: Transforming Tomorrow’s Smart Cities… Today

This past week, the Meeting of the Minds convened in Toronto, Canada with more than 375 invited CXOs debating the convergence of urban sustainability and connected technologies. During the three-day summit, a variety of smart public policies and breakthrough technology innovations were presented by leading innovators.

The solutions showcased– from lighting to energy grids to parking – are all designed to enable cities and metro-regions to better respond to increasingly complex challenges: urban planning, city design, network technology and infrastructure. As a keynote speaker, I had the opportunity to address a topic that was top of mind for many of these leaders – The Smart City Powered by the Internet of Everything (IoE).

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Exploring the Internet of Everything in Canada

We sat down with Victor Woo to see how the Internet of Everything is creating innovation in Canada.

Victor, when we first talked, you were just settling in your new role with the Internet of Everything. Since we last spoke, is there anything interesting that you have noted about IoE in Canada?

Absolutely.  One aspect is that Canada is well known for its natural resources with a high concentration of industries in the energy sector. In oil and gas, for example, there is constant requirement to improve performance of existing assets, reduce capital expenditure and operating costs, and increase efficiencies with a limited number of experienced personnel. The opportunity to attach and intelligently connect sensors, or converge multiple systems and equipment used in energy extraction or delivery would yield tremendous benefits. The result of collecting vast amounts of data and turning it into meaningful, real-time information through big data analytics that optimizes the business of oil extraction, production and transport on a continual basis would create huge efficiencies and, at the very least, be transformative.

FOCUS is highlighting people across Cisco and in different parts of the world that are focusing on IoE. How are you approaching the IoE opportunity in the Canada market versus other parts of the world? How is IoE in Canada unique?

Cisco has outlined a vision of being a catalyst for innovation in Canada. Our approach to IoE leadership in Canada is similarly aligned. We seek to help Canadian organizations understand the potential of IoE and to realize how it can be transformative for them in achieving much greater levels of productivity and innovation. Our Cisco objective is to be good for our customers and good for Canada, and as such our strategy focuses on how IoE might help solve some of our national challenges in productivity and innovation, and create new and exciting opportunities. We are looking to change the innovation trajectory of Canada by establishing research chairs and investing in Canadian university research centres to support the advancement IoT/IoE technologies. And, we are working to increase the Cisco Canadian engineering footprint for the development of IoE related products.  Ultimately, our IoE strategy aligns and contributes to Cisco’s vision for Canada: to create a more productive Canada that invests in research, development and job creation.

One of the items you discussed in your first blog post is the importance of innovation and productivity in Canada. As you noted, Canada is ranked 14th in productivity for the second year in a row by the Organisation for Economic Co-operation and Development (OECD). There is a natural tie between innovation and IoE. Can you share a more of your thoughts about Canada’s role in being an innovative country and how IoE can help?

The importance for Canada needing to improve innovation is crucial. Canada’s growth in labour productivity has been weak – less than 1% annually on average for more than 10 years. It’s among the lowest rates throughout OECD nations. And it’s putting this country at risk to maintain its current standard of living, which is directly linked to productivity and innovation. Canada’s low rate of investment in IT for business also means innovation is likewise weak – especially among small and mid-sized companies where ICT investment in general is extremely low. Innovation fuels improvements in labour productivity. It’s all tied together.

IoE presents an opportunity to perhaps address these things. If we choose to lead the way in IoE adoption, Canada can position itself for success in today’s global economy AND perhaps address many of our current challenges in low ICT investment, which as mentioned ties to innovation, productivity and ultimately raising Canada’s standard of living.

And there are significant profits to be had. For 2013, the Canadian IoE value at stake is estimated to be $57 billion. With approximately $30 billion of value currently realized in the market, there remains much more on the table. The time to move towards innovation and productivity is now.

Can you comment on Canada’s progress on IoE?

I think we’re just scratching the surface of what’s possible for Canada. As you might expect, adoption of IoE is limited, but there’s strong belief and support for the concept. A recent Cisco Consulting Services survey of more than 7,500 businesses and IT decision makers from around the world shows that 80% of Canadian respondents surveyed say they’ve already seen the value and significance of IoE.  In healthcare, we see efforts to bring telemedicine into remote parts of Canada. An inspirational example is how patient care is being improved in Takla Landing by extending frequency of healthcare delivery to this remote community by using video connections to physicians located in urban locations. In the transportation industry, Cisco technology is connecting sensors and controllers, processes and personnel. For example, Bombardier, a global transportation industry leader is embedding IP technology to help its customers enhance rail operations and provide superior customer experience. In energy, BC Hydro is implementing a bold smart-grid initiative. More than 1.9 million smart meters have been deployed, all connected through an intelligent infrastructure to efficiently manage and monitor utilization while providing information to customers and helping them to better manage consumption. On the research front, Cisco Canada has partnered with the University of Waterloo in the area for the advancement of smart-grid research. These are just some of the examples of how the Internet of Everything is changing Canadian lives for the better. And it’s only the beginning.

Are there another opportunities that you would like to see Canada take a leadership role with the Internet of Everything.

Well, Canada is well known for its love of ice hockey. I have no doubt that we’ll see sensors on pucks and players in the near future. I’m excited to see how we work to transform the fan experience through the potential of the Internet of Everything!

 

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