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Mobility Trends in the Air Industry 2014

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Mobile usage and penetration within the Air Industry is an interesting topic that most of us can relate to and understand to one degree or another. Having attended the recent Air Passenger EXPO in Barcelona, some of the published reports make for interesting reading. Here are some interesting perspectives and trends:

Airline Perspective:

  • During the next 3 years, 98% of Airlines are investing in  delivering Passenger Services via Mobile devices
  • With 97% investing in Personalization of services to customers
  • And 94% planning on delivering Customer Services via social media.

Wireless penetration onboard is growing.

  • with 55% of Airlines planning investing in wireless for passengers and 69% investing in wireless for crew usage. Read More »

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Mobile Trends & Airport Passenger Terminal Expo 2014

airport passenger expo 0The annual Passenger Terminal EXPO is underway this week in Barcelona. The event provides a powerful international platform for the airport and airline sectors to interact and share common issues, goals and solutions about the airport industry, with a particular and unique focus on the terminal.

Cisco’s partner SITA has a very strong presence at the event with various speakers on the industry trends as well as booth and demos. One of these is the iFlow platform which uses Cisco’s MSE as a core component.

The Airport industry is one of the most researched industries with very solid and proven metrics and clear ROI measures. Some interesting statistics recently reported include:

Airport IT Investment trends:

  • IT spending in Airports has grown by 12% CAGR since 2010,
  • with IT spend in Airports in 2013 representing 5.43% of their revenues (up from 4.9% in 2012)
  • 90% of Airport CIO’s (or technology chiefs) expect further increases in 2014 and beyond. Read More »

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LIVE from the 2013 SITA Air Transport IT Summit – Industry Insights & Connected Mobile Experiences

I’m here at the 2013 SITA Air Transport IT Summit in Brussels with hundreds of the industry’s decision makers gathered to hear CEO’s and CIO’s address the community. In partnership with SITA, Cisco displayed the next generation of passenger monitoring and flow management solutions using Cisco Connected Mobile Experiences (CMX) Solution and SITA’s industry specific customizations at the summit.

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The main themes emerging in the sessions from the experts sharing their insights for the future of the industry are the ‘mobile explosion’, the demands of next generation passengers and, of course, the challenges of business intelligence & Big Data.

After talking with many people about their visions and concerns for the future of the industry, it’s clear to me how CMX can help airport organizations stay aligned with these trends and overcome the industry challenges in order to be more efficient, profitable and competitive.
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Introduction of Big Thinkers in Small Cells

Over the past five years, the adoption of small cells has increased dramatically. At Mobile World Congress (MWC) this year the Small Cell Forum announced that we have now crossed the threshold where there are more small cells deployed than macro cells in the world. Clearly, small cells are playing, and will continue to play a critical role in the global mobile infrastructure.

Over the last 18 months Cisco has doubled-down on its investments in small cells, from dramatic growth and scaling of our Service Provider Wi-Fi solution to our recently announced intent to acquire licensed small cell leader Ubiquisys.  With this opportunity, Cisco has a responsibility to address the challenges we face in small cell deployments. How do we help mobile and cable operators around the world address the issue of cost effective coverage and capacity using small cells?  How do we work with the small cell ecosystem, including mobile partners and thought leaders in this industry, to create successful, and profitable, deployments of small cells by operators around the world? How do we work with enterprise organizations to deploy small cells? Read More »

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Special Guest Post: Observations from Geneva Airport Passenger Terminal Expo – Part 2

EDITOR’S NOTE: This post is a continuation of Brendan’s from Tuesday on my observations from the Geneva Airport Passenger Terminal Expo.

One of the things that strikes me here at the Air Passenger Expo is the proliferation of companies offering some type of passenger flow monitoring solutions. These vary from small startups to large players, and the offerings are a mixture of many technologies: video, cameras, bluetooth, and various types of sensors. The problem most are solving is point-based monitoring, such as how many passengers in the line, how many people are entering, or what is the current wait time in security – all very valuable point information for the Airports to make sure they’re staffed properly and passengers have the best experience.

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