Cisco IT supports all its services with a global service management and delivery team. I am the service owner for the IT UC and video team; we own the strategy, planning and delivery of voice and video services throughout the Cisco enterprise. Read More »
Almost every weekend, Cisco implements 25-30 projects upgrading our core network infrastructure, involving sites around the world. These network projects run from simple office moves and partner connections to complex technology upgrades and acquisition integrations. They also include all the changes that are part of the Cisco IT fleet management program, where we regularly review the network infrastructure at each of our 500+ sites for needed upgrades, and schedule the upgrade cycles. This upgrading work is distributed, detailed, and involves repeatable processes, which makes it ideal for outsourcing: but there are tricks to handing off responsibility while maintaining extremely high standards.
How long do you expect your electronic gadgets to work for you? Not necessarily how long will devices last before simply breaking, but for what length of time will they usefully perform the functions that you obtained them for?
With technological advances coming faster and faster nowadays -- and older systems therefore becoming obsolete quicker and quicker - plus a growing number of devices that have to keep pace with other online systems in order to remain useful, the useful lifespan of our gadgets seems to be shrinking.
A glance around my home office provides a snapshot of how long much of my electronic paraphernalia has been in operation Read More »