Partners, are you ALL IN for Cisco Live? We are! And we are excited to share the latest on CX Partner Success and how we enable you to deliver desired outcomes and be the best strategic advisor to your customers.

We are absolutely committed to our CX Partner-led strategy, with partners contributing 90% of Cisco’s overall bookings. Partners are our customers, and we are looking forward to seeing you in person and online at this year’s Cisco Live!

Register for Cisco Live “All In” 2022 in Las Vegas & Online (June 12 – 16, 2022)

Please go here to populate your Cisco Live itinerary with CX sessions. You especially won’t want to miss:

Driving Successful Customer Outcomes with Partner Lifecycle Services – PSOCX-1105, Tuesday, June 14, 2022, 4:00 PM – 4:30 PM PDT

photo of Denzil Samuels speaking at a cisco eventIn this session, you will hear how advancements in technology have transformed customer relationships. Expectations for more powerful, flexible experiences influence every aspect of customer behavior and introduce enormous opportunities for new growth. As we evolve our business from point products and services to a lifecycle approach that drives outcomes, we want our partners alongside to help customers succeed.

At last year’s Partner Summit, we introduced Partner Lifecycle Services (PLS), a portfolio of lifecycle and support service offers, platforms, and capabilities that enables YOU, our partners, to have choice, differentiation, and relevancy as you drive customer outcomes and enhance the customer experience! We empower this by helping you develop critical CX insights through customer data and analytics. The PLS portfolio creates more opportunities for you to deliver services across the customer lifecycle under YOUR brand, choosing the resell or delivery model that works best for your business.

Last month, we launched Partner Lifecycle Services – Support, our newest CX offering under the PLS portfolio, enabling you to brand and deliver premium-level support. Our goal with PLS-Support is to evolve from a hardware ‘reactive’ support model to a ‘predictive’ software and solutions-based model, which will help you increase your target addressable market, elevate your trusted advisor status, increase deal size and renewal rates, and drive customer loyalty.

Join me in our Cisco Live “Driving Successful Customer Outcomes with Partner Lifecycle Services” session and learn more about PLS and how to get started with PLS-Support. You can sign up here to register your interest in PLS. Our fantastic Cisco Live CX lineup also includes our SVP/GM of Global CX, Thimaya Subaiya’s keynote, “Your Experience Reimagined.”

Partner Launch Experience Provides Sneak Peek of Cisco Live!

screen shot of partner launch experienceWe are thrilled to share that Cisco’s Partner Launch Experience is now live for you. This launch focuses on creating Unified Experiences and gives you a special sneak peek of key announcements ahead of Cisco Live! Stay tuned for product and service releases, news, and updates through this one-stop-shop platform dedicated to you and our distributors. Visit our “Cisco CX for Partners” session under “Paths to Profitability + Transformation” and learn more about our portfolio, its benefits, and how they work for you.

Together, we deliver exceptional customer experiences with your innovation and expertise wrapped around Cisco’s core technology. Our comprehensive lifecycle partner model helps you monetize, operate, and organize for customer success and be the best strategic advisor to your customers.

We cannot wait to share more on how CX Partner Success is All IN for you, our valued partners, at this year’s Cisco Live!

Additionally, check out the latest blog from Alvio Barrios (SVP, Cisco CX) and SuccessHub for more information about Cisco CX for partners.


Register for Cisco Live 2022 in Las Vegas & Online (June 12 – 16, 2022)


We’d love to hear what you think. Ask a Question, Comment Below, and Stay Connected with #CiscoPartners on social!

Cisco Partners Facebook  |  @CiscoPartners Twitter  |  Cisco Partners LinkedIn


Denzil Samuels

Vice President, Partner Success

Cisco Global Customer Experience (CX)