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The Cisco IT Story: ITaaS with Cisco Prime Service Catalog

We had some exciting sessions featuring Cisco Prime Service Catalog at Cisco Live Milan a few weeks ago. In case you missed it, we featured two great customer case studies.

One of them was Steria, a multinational service provider headquartered in France who has deployed Cisco Prime Service Catalog and FlexPod for their cloud services and innovative Bring-Your-Own-Device (BYOD) solution: “Workplace on Command.” You can click here to download their Cisco Live presentation, and check out their written case study here.

The other customer we featured was a Fortune 100 enterprise: none other than our very own Cisco IT.  The Cisco Live presentation about their internal IT service catalog deployment (dubbed “eStore”) is here – you can also read a detailed case study write-up here.

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[Screenshot of eStore: the Cisco IT deployment of Cisco Prime Service Catalog]

Adel du Toit, who heads the Cisco eStore project, wrote a blog post about Cisco IT’s initiative here last June.  Led by Adel and her colleageues, the internal Cisco IT eStore has been rapidly evolving, and has been deployed for a variety of use cases, including BYOD, mobile apps, collaboration, communications, desktop services, employee onboarding, networking, data center computing, and much more.  Powered by Cisco Prime Service Catalog together with Cisco Process Orchestrator for automated service provisioning, the eStore is the “one stop shop” for all IT services within Cisco.

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[Cisco IT’s eStore: a unified IT service catalog for all internal tools, apps, and services]

Recently, the eStore upgraded to the latest version of Cisco Prime Service Catalog, version 10.0. The eStore has also rolled out a mobile user interface that allows Cisco employees to download mobile apps to increase productivity and reduce unproductive approval cycles.

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[The Cisco IT eStore mobile version]

 This has enabled Cisco IT to provide a consumer-oriented shopping experience for IT services to all our employees, not unlike their experience as consumers with Amazon.com and the Apple App Store.

Interested in learning more? Join us on February 26th at 11 am EST / 8 am PST to learn more about how Cisco IT is automating IT-as-a-Service via the eStore and Cisco Prime Service Catalog. You can register here: http://cs.co/6014eN9j.

And don’t forget to follow @CiscoUM and @CiscoIT for the latest updates.

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How Does Enterprise IT Respond to Consumerization? To Mac, BYOD, and Whatever Comes Next?

There’s a new force changing the way Cisco IT operates, the way we plan and develop new services, and the way we support our employees. Consumerization is showing us how to help our employees to be more productive and more satisfied – if we can learn to listen and respond. Read More »

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Delivering IT-as-a-Service with Cisco Prime Service Catalog and FlexPod at Steria

I’d like to share with you some insights from the recent deployment of Cisco Prime Service Catalog from one of our customers: Steria.

Steria is a leading provider of IT-enabled business services with 20,000 employees worldwide. Steria serves private and public sector organizations across the globe – with operations across 16 countries throughout Europe, India, North Africa, and Southeast Asia. With their expertise in IT and business outsourcing, Steria provides innovative solutions to help their clients improve efficiency and profitability.

One of Steria’s recent challenges was how to satisfy its clients’ desire to improve employee productivity and enable employees to work from any device. While IT-as-a-Service is becoming an increasingly competitive market in the Americas, offerings in Europe are still sparse – so this was also an opportunity to provide competitive differentiation for Steria’s services. Steria turned to Cisco to solve 3 key problems:

1. Providing employees with instant on-demand provisioning of desktop software and easy access to workplace IT resources,
2. Enabling employees to work from any device anywhere, and thus optimize computing Total Cost of Ownership (TCO),
3. And providing a simple, user-friendly portal and service catalog to make software offerings easily accessible.

Read More »

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Introducing Cisco Unified Fabric Innovations: Cisco Dynamic Fabric Automation, Nexus 7700 Switches, and F3 Modules

Cisco today introduced Application-Centric Infrastructure as the vision for Next Generation Data Center architecture, built for both today’s physical and virtual workloads as well as tomorrow’s highly dynamic Cloud-based, and performance-intensive big data application environments. Please check out Padmasree Warrior’s blog or Cisco Unified Fabric to learn more.  

What I would like to share with you is how we are evolving the Cisco Unified Fabric to deliver operational simplicity through superior integration.

Introducing Cisco Dynamic Fabric Automation (DFA)

Delivering Operational Simplicity through Superior Integration

As organizations accelerate private and public cloud deployments, IT organizations and data center networks must evolve to meet rapidly changing and growing requirements.  Virtualized and cloud environments require more agility and simplicity to quickly deploy and migrate virtual machines. IT organizations, on the other hand, are challenged with operational complexity, architectural rigidity and infrastructure inefficiency with manual processes, disjointed provisioning, deficient software overlays, static resource allocations and disruptions when growth is needed.

The good news is that Cisco continues to evolve its Unified Fabric to address these needs. The new Cisco Dynamic Fabric Automation delivers unsurpassed operational simplicities through superior integration. It does this by …. Read More »

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Introducing MDS 9710 Multilayer Director and MDS 9250i Multiservice Switch – Raising the Bar for Storage Networks

The data center landscape has changed dramatically in several dimensions. Server virtualization is almost a defacto standard with a big increase in VM density. And there is a move towards world of many clouds.  Then there is the massive data growth. Some studies show that data is doubling in every 2 years while there is an increased adoption of solid-state drives (SSD).   All of these megatrends demand new solutions in the SAN market.  To meet these needs, Cisco’s introducing the next generation Storage Network innovations with the new MDS 9710 Multilayer Director and new MDS 9250i Multiservice Switch.  These new multi-protocol, services-rich MDS innovations redefine storage networking with superior performance, reliability and flexibility!

We are, once again, demonstrating Cisco’s extraordinary capability to bring to market innovations that meet our customer needs today and tomorrow.  

For example, with the new MDS solutions, we are announcing 16 Gigabit Fibre Channel (FC) and 10 Gigabit Fibre Channel over Ethernet (FCoE) support. But guess what? This is just couple of the many innovations we are introducing.  In other words, we bring 16 Gigabit FC and beyond to our customers:

A NEW BENCHMARK FOR PERFORMANCE

We design our solutions with future requirements in mind. We want to create long term value for our customers and investment protection moving forward.

The switching fabric in the MDS 9710 is one example of this design philosophy. The MDS 9710 chassis can accommodate up to six fabric cards delivering:

  • 1.536 Tbps per slot for Fibre Channel   – 24 Tbps per chassis capacity
  • Only 3 fabric cards are required to support full 16G line rate capacity
  • Supports up to 384 Line Rate 16G FC or 10G FCoE ports
  • So there is room for growth for higher throughput in the future …without forklift upgrades

This is more than three times the bandwidth of any Director in the market today – providing our customers with a superior investment protection for any future needs!

Read More »

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