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What it Takes to Be a Digital Predator and Not Become Digital Prey

For organizations looking to take advantage of the wave of digital disruption that’s sweeping industries on a global scale, getting into the heads of their customers is probably the best place to start.

With tech trends like social, mobile, cloud and Big Data converging, organizations who want to remain competitive are in a race to adapt to the new realities of digital disruption. A March, 2015 Forrester Research Inc. report, “Digital Predator or Digital Prey?” has shed new light on what these trends can mean for business vitality, serving as a wake-up call for organizations.

According to the in-depth report, by 2020, every business will become either a digital predator, able to achieve digital mastery and create new value sources for customers or digital prey, industry “dinosaurs” who’ve adapted too late or not all – eventually becoming extinct. And though many industries have gotten ahead of the trend, others are woefully behind, remaining static in an Internet of Everything-connected world that simply flows around them.

Interestingly, research conducted through the Global Center for Digital Business Transformation, an IMD and Cisco initiative, revealed that 45 percent of companies don’t see digital disruption as a subject worthy of board-level attention. And another third of respondents have adopted a “wait-and-see” approach to decide whether or not they will re-examine their end-to-end customer approach in regards to digital.

Forrester’s Nigel Fenwick, co-author of the Digital Predator or Prey report, joined me as a guest of our Future of IT Podcast series to discuss this and more.

Future of IT Podcast: Digital Transformation- Digital Predator or Digital Prey from Cisco Business Insights

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Experience the Smart City of the Future at the IoTWF Dubai

The 600 largest cities in the world are expected to generate 65 percent of global GDP growth through 2025—the impact of IoT technologies can be substantial states McKinsey Global Institute.

With the Internet of Things World Forum rapidly approaching, I wanted to preview this year’s IoTWF Experience tours – which have been one of the most popular activities at the previous World Forums.

Dubai, already one of the most technologically advanced cities, is transforming into one of the smartest digital cities in the world.  The IoTWF walking tours will illustrate many of the solutions that are going into this digital transformation as Dubai embraces the Internet of Things.


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Fashion Goes Digital at 2nd Annual Wearable Technology Fashion Competition

Earlier this month fashion aficionados converged on Portland, Oregon to attend our city’s official Fashion Week. Like the famed New York Fashion Week show at Bryan Park, FashioNXT Portland 2015 set up camp in our hip Pearl District to showcase what’s next in fashion. Models representing extraordinary designers from around North America, and as far away as Colombia, the Philippines, and China, walked the runway.


Me and my sister Sarah, my very own personal fashion consultant, at FashioNXT.

While I definitely like to be stylish, my primary interest included the world’s first-ever wearable technology fashion competition. Not surprising, wearable technology is a market segment that Business Insider predicts will grow 35 percent each year for the next five years. While wearables are currently dominated by smartwatches and fitness bands, I attended FashioNXT Portland for a hintof what innovations are on horizon.

Fashion’s Limitless Opportunities

It’s exciting to see how the Internet of Things (IoT) is completely disrupting the way we work, live, play and learn. For the most part wearable technology is for fun. Of course, the Fitbit and Apple Watch come to mind.

But wearable technology is beginning to make gains in other areas as well. An IoT innovation that has the opportunity to make a significant impact is the iTBra. It’s basically a bra patch embedded with an IoE sensor to detect early breast cancer. Now that’s incredible.

At FashioNXT, I saw amazing ways to blend fashion and technology. Each of the competition’s three finalists were quite different—yet equally intriguing.

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BC Hydro Powers up with Digitization

Here’s the latest Cisco case study on BC Hydro. Sure, I wrote about BC Hydro a while ago here: BC Hydro, Cisco and Itron – a Powerhouse in Canada.What’s new? Well, now I can give you some ‘Where are they now’ facts – it’s a real business success for BC Hydro, their customers, and for Cisco and our partners.

Companies like BC Hydro are in the lead when it comes to embracing digital business to deliver reliable, high quality services for customers and to enable remote automation and monitoring to keep the service levels high. As the main British Columbia electric distributor, BC Hydro now provides 1.9 million residential, commercial, and industrial customers with energy. The hydro utility has now transformed to a digital business with Cisco connected networking, security, and smart grid solutions.

New Picture

The power utilities industry is all about customer service, whilst maintaining safety and security within a strong regulatory environment. Sol Lancashire, senior telecom architect at BC Hydro, is quoted in the case study as stating “We needed a flexible, open architecture to support our evolving smart grid. Cisco provided an architecture, the necessary infrastructure, and ongoing support to bring the diverse elements together. The Connected Grid products are optimized for the electric utility industry and give us a reliable telecommunications foundation to be able to support increasingly challenging energy delivery requirements.”

BC Hydro Pic#1 compressedWell, enough of the Cisco selling (though where would we be without it?!). What about results? Well, one of the key benefits has been the ability to restore power faster in an outage. This actually improves safety for customers (imagine the dangers at nighttime od unexpected lights out). The important thing is that the system not only detects outages and enables faster response, but isolates the outage to a smaller geographic area – so less customers are affected.

There are cost savings too. Meters now automatically send hourly interval usage data twice a day (the old manual system meant the majority of meter data was sent once every two months!). Customers get better usage visibility, and they too can lower their bills by looking at their own consumption and making economies.

BC Hydro has used Cisco security solutions for years, where Cisco ISE (Identity Services Engine) is used to secure the Wi-Fi in all offices, stations, remote substations, and line trucks in the field. The new integrated approach includes other parts of the infrastructure as Lancashire says:

“Now, using International Electrotechnical Commission (IEC) 61850-based digital relays, Cisco Ethernet switches, and fibre optic cables we can achieve high-speed fault protection, allowing us to significantly improve the power quality and reliability to the residents of the City of Vancouver,” says Lancashire.

The transformation to a digital business is a journey. BC Hydro plans to enhance and expand its Cisco RF mesh network to accommodate additional distribution automation devices. Other services under consideration or being planned include automated demand response, smart street lighting, and insightful analytics. “We’re laying the foundation for a common, secure network infrastructure to enable grid automation applications that will improve the safety and reliability of the power system for our customers,” says Lancashire.

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New Berlin Innovation Center Accelerates ‘Network Multiplier’

Berlin Innovation Center Blog Pic

Not your typical Cisco office: openBerlin is ready to innovate with the best startups and accelerators.

At yesterday’s inauguration of Cisco’s ninth Innovation Center in the world, Berlin’s smartest new facility was abuzz with startup-like excitement for the possibilities of what the new digital world can deliver. I mingled with Cisco colleagues, customers, partners, app developers, entrepreneurs, thought leaders and the media in our latest showcase working lab, embedded with more than 10,000 sensors and all the networking hardware and software needed to co-innovate industrial solutions around the Internet of Things (IoT).

Indeed, the world is increasingly more connected. Some 13 billion devices are now connected through the Internet. And now, openBerlin, a Cisco® Innovation Center will link with an inter-connected network of eight other Innovation Centers in major cities around the world, sharing local expertise to support development of the latest outcome-based solutions that can be scaled and replicated globally. Read More »

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