Cisco Blogs


Cisco Blog > Mobility

Connected Healthcare: How Mobility Drives Better Care and a Healthier Society

As advancements in mobility continue to accelerate across all industries, one area that appears poised for some of the deepest transformation is healthcare.

Already, we are seeing how mobility adoption in hospitals — along with new personal health-monitoring devices — is enabling better patient care and a healthier society. And all of these breakthroughs dovetail into the revolution that we call the Internet of Everything (IoE) — the explosion in connectivity among people, process, data, and things that is transforming our world.

A great example is Brazil’s Universidade Federal de Sergipe, which is utilizing telehealth technology to provide patients with specialty healthcare. In the United States, nearly 70 percent of surveyed healthcare leaders say that clinicians at their organizations use mobile technology to view patient data, according to a new survey from HIMSS Analytics.

It’s also estimated that more than 17 million wearable bands will ship this year, putting new health-monitoring tools directly in the hands — or on the wrists — of patients. And with the deployment of strong wireless networks, such as the one used by Miami Children’s Hospital, hospitals are supporting a holistic mobile-enabled patient-care experience that is providing strides in electronic health records. Another intriguing breakthough involves devices such as the Scanadu Scout, which makes the handheld medical “tricorder” of Star Trek fame a consumer reality. Such advances are helping doctors, nurses, and patients reduce errors in miscommunication, while cutting costs.

Cisco_HealthcareMobility_Joseph Bradley

It isn’t about just becoming more mobilized; it’s about improving patient care and individual well-being. As Addison McGuffin, vice president of business technology innovation at Health Care Service Corporation, said, “Some of the things we’re looking at is a trend toward technology that is helping patients toward health performance and improvement on a daily basis.”

These examples show how mobility is reshaping the healthcare industry. Yet, according to a recent Forbes article, many hospital administrators perceive a “double-edged sword” when balancing the need to invest in technology with regulatory constraints. This topic also drove conversation at the recent HIMSS conference. At Kaiser Permanente’s booth, they asked the question: “Is Health IT Really Worth It?” With advancements in mobility shaping IT strategy and investments, I’d take Kaiser’s question a step further by asking, “Is Mobility in Healthcare Really Worth It?” Read More »

Tags: , , , , , , , , , , , ,

Mobility Trends in the Air Industry 2014

mobileairport1

Mobile usage and penetration within the Air Industry is an interesting topic that most of us can relate to and understand to one degree or another. Having attended the recent Air Passenger EXPO in Barcelona, some of the published reports make for interesting reading. Here are some interesting perspectives and trends:

Airline Perspective:

  • During the next 3 years, 98% of Airlines are investing in  delivering Passenger Services via Mobile devices
  • With 97% investing in Personalization of services to customers
  • And 94% planning on delivering Customer Services via social media.

Wireless penetration onboard is growing.

  • with 55% of Airlines planning investing in wireless for passengers and 69% investing in wireless for crew usage. Read More »

Tags: , , , , , , , , , , , , , , , , , , , , , , ,

Mobile Trends & Airport Passenger Terminal Expo 2014

airport passenger expo 0The annual Passenger Terminal EXPO is underway this week in Barcelona. The event provides a powerful international platform for the airport and airline sectors to interact and share common issues, goals and solutions about the airport industry, with a particular and unique focus on the terminal.

Cisco’s partner SITA has a very strong presence at the event with various speakers on the industry trends as well as booth and demos. One of these is the iFlow platform which uses Cisco’s MSE as a core component.

The Airport industry is one of the most researched industries with very solid and proven metrics and clear ROI measures. Some interesting statistics recently reported include:

Airport IT Investment trends:

  • IT spending in Airports has grown by 12% CAGR since 2010,
  • with IT spend in Airports in 2013 representing 5.43% of their revenues (up from 4.9% in 2012)
  • 90% of Airport CIO’s (or technology chiefs) expect further increases in 2014 and beyond. Read More »

Tags: , , , , , , , , , , , , , , , , , , , , , , ,

Unlocking the Connected Guest Experience

A recent article in the Wall Street Journal featured a hotel that will soon be using mobile technology to bypass the check-in process. Guests will have the option to check-in through their smartphone and also use their smartphone as their room key.

The benefit of this new check-in and room key innovation is two-fold: the hotel guests will benefit from the pure convenience of it and hoteliers can help maintain a secure property.

Antonio Connected Guest Keyless_futureMobility_2 25 14

However, automated check-in and the ability to use mobile devices as a key to the room is only one aspect of the entire technology stay. This is just one component of what’s possible and what’s going to be expected by guests visiting hotel properties in the future.

There is a tremendous demand by the guests to simplify and enhance their interaction with the hotel. According to a recent HVS London study, more modern hotel guests value experiences and the feeling of “being connected” over traditional hotel luxuries. With this in mind, the future of a connected guest experience does not begin and end with new keyless door entry capabilities.

In fact, the new technologies happening in hotels are also happening across various industries. New mobile capabilities in retail, education and transportation are creating new ways for customers, students and citizens to receive engaging content that can transform their experience. Some examples include:

  • Retailers can offer shoppers mobile updates when they are in the store about new products and special sale items.
  • College freshman can receive turn-by-turn directions to landmarks, buildings and events – all based on the student’s schedule and current location on campus. Read More »

Tags: , , , , , , , , , ,

Summary: With IoE and a Smartphone, You Can Shop Like a Superhero

Are you at #NRF14 this week? Join us in Booth 1954 and learn about our solutions to integrate next-gen technology into retail.

Superheroes and their super strengths have long captured our imaginations. Today, such daydreams – and abilities are getting just a bit closer to reality.

When your smartphone meets the Internet of Everything (IoE), it will make some common activities, such as shopping, a bit more super. Mobility has already assumed a central role in the retail experience, but how are increased contextual capabilities emerging across the entire customer journey?

This blog discusses how some retailers are connecting people to people and people to things, while tapping superpower abilities and making their brands and product experiences distinct.

With the superpowers of smartphones and IoE, retailers can insert themselves into crucial conversations with the customer by offering price matching, access to expanded inventories, suggestions, and shopping lists. All of these combine to keep shoppers engaged and moving along the journey – and beyond.

Read the full article: With IoE and a Smartphone, You Can Shop Like a Superhero

Tags: , , , , , , , , , , , , ,