What do a telecommunications company and a University have in common? Well, at first glance, not a heck of a lot — unless you consider their network requirements. After talking to a telecommunications company and a University I found out they both wanted:
- To know the exact status of all networking devices…within minutes.
- A simplified service contract structure for said devices
- To better predict, and budget for, support and upgrades of devices
- Reduced network risk, simplified operations, and increased employee productivity.
Are these objectives your company is trying to achieve, too? Let’s explore how Alestra, a Mexican service provider, and George Mason University, a U.S. institution of higher education, have achieved these results, and more, with Cisco Smart Net Total Care.
Never heard of Cisco Smart Net Total Care? I included a brief description at the end of this blog.
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Tags: alestra, Cisco Services, george mason university, jill shaul, smart net total care, smart services, SMARTnet
In my recent guest post, Mobilizing the New Collaboration Experience in the BYOD Era, I discussed the increasing desire for untethered collaboration as users bring personal devices and applications into the workplace. IT departments must make the decision whether to be the “proactive enabler” and embrace BYOD (Bring Your Own Device) policies that allow for mobile devices or to be the “passive supporter” and limit users’ choices to one or two devices.
However, the challenges of supporting a global, mobile, remote workforce go beyond BYOD policies. It’s about enabling your employees, customers and other stakeholders to get business done in any location, on any device, and for any workload. A number of questions come to mind for me:
- How can employees access information securely?
- How do we enable better real-time knowledge sharing?
- How do we do more with the same headcount?
- How do we allow for maximum productivity anywhere, on any device?
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Tags: byod, Cisco Services, mobile collaboration, mobile devices, unified workspace
Business video projects are highly visible and, if well planned, can showcase the strategic value of IT to your organization. Many organizations plan to eventually adopt multiple Business Video tools, such as:
- Telepresence for collaboration, interviewing, and sharing centralized experts with customers;
- Conferencing for team meetings and customer training;
- Digital signage for advertising and employee news; and,
- Internal web portals for training videos on demand.
When you begin considering just how using video in these ways can transform your business, it is important to understand the impact it will have on IT. Engaging with a strong service partner like Cisco will help you to identify the architectural considerations as you plan, build and manage these projects. Read More »
Tags: business video, Cisco Services, digital media, digital signage, medianet, rich media applications, TelePresence, telepresence services, video
Jon Ashley, the editor of the newish publication, Cisco Services Dynamics recently asked me if I’d be interested in providing an article on Cloud Computing. I gladly agreed and after a quick briefing from Jon was off and typing. While none of this is all that unusual, it turns out that Cisco Services Dynamics is a different sort of publication.
The first thing that sets Dynamics apart is the emphasis placed on having the articles be informative, concise and, focused on Services. Since I was planning a piece on Cloud it seemed this would be a bit of a “no brainer”. However, I found my first draft lacking in a couple of areas. For starters I was not all that concise; I was frankly a bit long winded. Secondly I missed the mark on being informative. Seems I, like many marketers, confused informative with selling. However with a bit of coaching from Jon I was able to re-work my piece and submit it for publication.
Recently I received an email letting me know Cisco Services Dynamics Edition 3 was officially available; and thanking me for my contribution. This is where another nice feature of the publication came to light. You can choose to receive the publication in a printed format, on-line, or both. I choose the on-line version and found that it takes advantage of its on-line format and provides much more than a pleasing interface that allows you to “turn the pages”, share via Twitter and LinkedIn, and integrated video and expanding text boxes.
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Tags: Cisco Services, cloud, news, services
In the not-too-distant past the boardroom was a place where executives met to plan the future of the company, analyze the competition, discuss satisfaction and retention, and generally come together to brainstorm how to accelerate success. On occasion guests were invited to the boardroom – for example, top customers who required an executive briefing or an employee celebrating 25 years at a company.
Executives would spend hours, if not days, traveling to the boardroom to meet his or her peers face-to-face. The boardroom would be filled with executives sitting down to hammer out the company’s top initiatives.
Today’s boardroom is empty.
Or at least not quite as full as it was a few years ago. Read More »
Tags: Advocate, axa, Cisco, Cisco Services, collaboration, jill shaul, TelePresence