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Collaboration Notes from Cisco Live: Monday Wrap-Up

The games have begun! It’s the official start to Cisco Live 2015 here in sunny San Diego. I started my morning with digital calisthenics to prepare my digits for the keyboarding ahead. And it was a good thing I did because there was plenty about which to tweet. If you’re looking for the collaboration perspective of goings on throughout the show, I’m here to provide it via Twitter (@ciscokima) and nightly wrap-ups of the day’s activities. Read on for: Opening Keynote with John Chambers, Captain of the New Guard, Collaboration in the World of Solutions, What’s Up for Tuesday?, and #MEOW.

Opening Keynote with John Chambers

Despite the fact that it outsized a football field — or a futbol pitch for that matter — the room was full long before Chambers ran on stage. Although it was his final keynote as CEO, he focused on the future and what organizations need to do to next. In ten years, it’s predicted that 40% of today’s enterprise companies will no longer exist. Chambers points to four reasons. Companies that fail:

  • Miss market transitions
  • Do the “right thing” for too long
  • Don’t reinvent themselves
  • Get too far from their customers

So what’s his advice? He provided plenty. Disrupt or be disrupted. Have the ability to make a change before the rest of the world knows it’s possible. Just because you won in the last information age doesn’t mean you’ll win in the digital age. (Honestly, it was a fiesta of tweetable and bloggable soundbites.) Read More »

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11 Reasons to Visit Collaboration in the CLUS World of Solutions

Last week, I gave you the top reasons to check out what Cisco Collaboration has to offer at Cisco Live this year. But wait, our team has more good guidance! I’m pleased to present 11 fantastic reasons to visit the Collaboration neighborhood in the World of Solutions.

  1. Experience: See, feel, touch, smell, and trial our products. Get fingerprints on the touchscreens and watch us clean them off.
  2. See the latest in the IP Phone 8800 Series: HD video good enough to watch your boss’s dog eat tiny cupcake crumbs.
  3. AeroSmith’s Steven Tyler may be referring to the Collaboration booth when he sings “I don’t want to miss a thing.”
  4. Visit the Infrastructure Hardware Petting Zoo!
  5. Fran might teach you how to arm wrestle.
  6. Our latest video endpoints and phones are sleeker and cooler than the new car you’ve been wanting.
  7. Free coffee.
  8. See the collaboration technology that powers the Wall of America on Jimmy Kimmel Live.
  9. Have the chance to meet “Sparky Jeff” LIVE and in person!
  10. Our booth staff is the most collaborative and our booth has the fewest pillars! (Yes, someone counted!)
  11. We’ll help you get Spark on your phone faster than you can say Chuck Robbins.

Understand the experience from the room, desk, mobile and customer perspective and meet more than 15 of our collaboration partners. Demos focus on Room Experience, Mobile Experience, Desk Experience, and Customer Experience. You can also visit the Endpoint Gallery, Tech Zone, and Collaboration Backstage.

On Tuesday, June 9, be sure to catch theater presentations to learn how customers are achieving measurable business outcomes in case studies.

  • 9:00 – 10:00 a.m. Cisco Mobile Collaboration Solutions
  • 1:00 – 2:00 p.m. Providing a Total Customer Experience
  • 4:00 – 5:00 p.m. How American Century Investments Improved Service without Increasing Contact Center Staff

See you in San Diego! Follow me in the Twittersphere for the latest during the week: @ciscokima

Special thanks to Alexis Doherty, Barnaby Meadows, Jillian Zimmerman, Ross Daniels, Fran Blackburn, Chris Wiborg, Angela Murphy, Kirk McNeil, Jeff Marusak, Lauren Colson, Marcus Gallo, Patty Medberry.

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Collaboration Systems Release 11: Innovation and Integration for the Best Experience

If you’ve been following Cisco Collaboration, you know that we’re focused on the experience.  The whole experience:

  • Product experience for users
  • Sales and support experience for partners
  • Purchase, deployment, and management experience for administrators

The market continues to centralize on unification of voice; video; messaging and presence; conferencing; and extending communications to customer and team meeting environments. Delivering a unified experience becomes even more important.

To that end, we moved to time-based system releases as a way to align feature delivery across development teams. This also lets us provide clarity across our entire collaboration portfolio. About every six months, a Collaboration Systems Release (CSR) updates a large portion of the software powering the collaboration experience. Improvements reach from endpoints to mobile clients to voice and video infrastructure.

As we continue to innovate with new cloud-based offerings like Spark and developer tools like Tropo, systems releases become more important.  All our collaboration experiences are “unified” or integrated. And they’re becoming increasingly connected across premises and cloud. Read More »

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Collaboration System Release 11.0: Experience, Simplicity, Ubiquity

When we talk to customers about collaboration and communication, we ask how they work today. Then we ask how they’d like to work in the future – and what tools and capabilities they want. Sometimes the things they want are simple, sometimes they’re more complex. But we take them all seriously – and we take them to our development teams to build into our product roadmap.

That’s what we did with Collaboration System Release 11. Customers consistently bring up three key needs, so that’s where you’ll find many of the benefits of the new release.

  • Experience: Provide a delightful user experience that makes collaboration a natural and integral part of any workday, helping people be more productive.
  • Simplicity: Reduce the time to first call or meeting with a complete solution that is simple to buy, deploy, manage, and use.
  • Ubiquity: Extend the collaborative environment beyond organizational boundaries to include customers, partners, and mobile workers.

These aren’t new themes for us – because they’re not new themes for you.

With Release 11.0, we’re continuing to deliver more capabilities and value around these themes, starting with the user experience.


Conferencing: Multi-streaming is a new feature that allows certain Cisco endpoints to generate and/or receive concurrent video streams of differing resolutions and frame rates. Cisco TelePresence Server’s ability to intelligently switch and transcode streams provides a flexible, high-quality user experience regardless of endpoint or software client.

In the latest version of Cisco Jabber, a single mouse click lets you move a multiparty IM conversation into a videoconference hosted on TelePresence Server, WebEx, or CMR Cloud.

CMR Cloud now includes “mobile proximity join,” which automatically tells the endpoint to dial into a meeting, driving faster meeting starts. Read More »

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Say Hello to Our New Advanced Video IP Phones

Have you ever suffered phone envy in the office? You stroll by someone’s desk and notice that they have a better, newer, cooler desktop phone than you do? Maybe it’s one with a smooth sleek design, embedded video capabilities, and a higher-resolution display. If so, now might be a good time to raise your hand and ask for a new phone. We are introducing two new video phones to the IP Phone 8800 Series, which we’ve built to scale across your organization.

Next week at Cisco Live in San Diego, we will showcase the 8845 and 8865 IP Phone models. The new phones deliver the great experience you expect from the 8800 Series with addition of 720p HD video capabilities — at a great price. The new models also have advanced features that go beyond video, such as Cisco’s Intelligent Proximity for Mobile Voice, which provides telephony feature integration with your personal mobile devices. It’s all about enabling you to work your way.

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Cisco IP Phone 8845 and 8865*

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Cisco IP Phone 8845 and 8865*









These new phones round out an exciting phase of innovation on the desktop for Cisco. This time a year ago,

Read More »

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