Recording the Changing Face of Customer Journeys
Customer interaction is getting personal. The new era points to a concierge customer-service experience via video, allowing much more intimate and rich conversations. Contact centers have an enduring business requirement to capture and analyze customer interactions for quality, training, satisfaction rates, and such. Businesses need a way to capture video interactions and derive value from deeper analytics.
R.I.P. Conference Room Projection Cable
You walk into a conference room, and you have a simple task – project your laptop screen onto the screen at the end of the conference room. Yet, until now, this simple task has been really hard. It’s time for this cable to meet its end. Today, we’ve shipped an update to Cisco Spark that will once and for all end the evil tyranny of the conference-room projection cable.
Skype for Business Users: Meet with More People Using WebEx
We’re setting a new standard by making sure Microsoft Skype for Business works with WebEx Meeting Center video conferencing. Now, people can come together easily, regardless of the platforms they use for work. With tools that contribute to your flexibility and agility, you can work from anywhere – and with nearly anyone. Strengthen relationships and build trust using video for great collaborative experiences.
5 Signs It’s Time to Simplify the Way You Meet
Our handy infographic lists five warning signs that your collaboration technology could be holding back your business. Learn some easy tips for better meetings and see how reliable tools can simplify the way you work.
The Cisco Collaboration Advantage: Business Agility
As new options pervade the market, employees expect work technology to be simple, natural to use, yet easy to customize. In the end, it’s the user experience that counts. And especially in a world where we measure IT against modern online consumer experiences. Cisco has a unique ability to fulfill these needs. That is the Cisco advantage.
Cornerstones of Agile Business
Staying ahead in today’s competitive markets requires much more than improving efficiency of existing organizational processes. It requires a smooth continuum of market intelligence, plus a distributed ability to analyze and act upon it. Above all, this must become the always-on new normal. It’s the essence of agility.
The Way We Work Is Changing
A work day today is not what it was even as recently as at the turn of the century. We’ve experienced a fast pace of growth, technology innovations, and the blurring of lines between work and personal time.
Making Meetings Simple
Announcing the availability of Cisco Meeting Server, the first product to come from the incredible combination of Cisco and Acano...