“Support Automation” has been a promise for some time. We’re now living the reality. So real, that we often don’t even acknowledge how ubiquitous support automation has become in our personal lives, whether it is pre-filled online forms or customized recommendations automatically pushed to us based on previously expressed interests in our personal profiles.
Think back a few years and ask yourself, How much is this support website or mobile app automatically doing today that I used to do on my own? Chances are, quite a bit, especially if you’re using Cisco smart services to help keep your network running smoothly. But are you aware of all the Cisco automation tools available to you and/or are you optimizing their full utility?
Provided in the SlideShare below are a list of six of our most frequently used support automation tools and how they can help ensure network performance, even as they accelerate issue resolution. Best of all, the resources are all included standard with your Cisco support contract. Scan the list to make sure you’re taking full advantage of each. And then share them with your colleagues who might also benefit.
Your Automated Support Future: Make a Wish
We are always percolating enhanced support ideas in close consultation with Cisco customers and partners, and stepping up automation across all digital channels – web, mobile, APIs, machine-to-machine, and others we are still exploring.
What’s on your wish list for a more streamlined, automated support experience? Please provide your ideas or comments below.
Okee Dokey, finally an article that somehow read my mind and told me information I have been trying to get an answer to for six months. Cisco’s support automation tools on the website are getting so much better. I am starting to use them to manage our enterprise network life cycles, software update schedules, and SmartNet contract renewals (still working on that one). Thanks for the article!
Peter, I appreciate your feedback. Happy the blog was helpful. You mentioned some challenges with contract management. You may also wish to look at Cisco Smart Net Total Care for more information. You can check out Smart Net Total Care here: http://www.cisco.com/c/en/us/services/portfolio/product-technical-support/smart-net-total-care.html. Again, thanks for your thoughts!
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