Cloud Support Business Development Manager

Roland Roth is a global BDM for Cisco with a focus on cloud. He´s based in Dubai and is developing new support offers for the “Intercloud” with an international team.


April 7, 2015


How Do You Manage the Cloud with ITIL?

3 min read

ITIL is simply a set of best practices for IT service management (ITSM). Over many years, IT practitioners have followed ITIL to manage the lifecycle of traditional IT-services. However, with the rise of cloud services, it’s changing how we launch, support and retire services. With it, comes the question about how relevant ITIL is: “Can […]