Chat tools like Whatsapp and Facebook Messenger are among the fastest growing platforms on the web today. Businesses are harnessing chatbot technologies to reduce costs and improve the customer experience.
As long as there have been banks, there have been bank robbers. In the past, bank robbers may have held up bank tellers at gunpoint. Today, threats are less visible—but just as frightening. This weekend’s massive ransomware attack demonstrated just
The insurance sector is being disrupted at a feverish pace. Disruptive startups never just settle for improving the current way of doing things. Instead, they focus on rapidly changing the...
Kevin Spacey delivered an amazing keynote closing out Cisco Live 2016: “Today, the last words of my speech belong to Frank Underwood.” Cisco Live this year was all about how digital is dramatically redefining business models. Digital is
“One of these days the ground will drop out from beneath your feet One of these days your heart will stop and play its final beat One...
For those of us who have been in this industry awhile, the Property and Casualty (P&C) insurance market continues to be plagued by inefficiencies in claims handling and litigation management. Adjusters assigned to manage the claim are
Gathering and Harvesting New Data through “The Connected Life” The Connected Life, the digital life is steadily emerging. Today’s insurance consumers are increasingly
Nearly a year ago, I wrote a blog titled, “Mayday for Insurance and Financial Services,” where I detailed how next-generation customer experience capabilities, such as virtual interactions between business experts and customers, are transforming
The CIO’s Finance Summit and Insurance Summit were recently held in Atlanta, GA and Cisco was a main sponsor at both events. The CIO Finance Summit provided a great opportunity for executives to have in-depth discussions on the best practices and
