insurance
Chatbots: The Next Wave of Financial Services
2 min read
Chat tools like Whatsapp and Facebook Messenger are among the fastest growing platforms on the web today. Businesses are harnessing chatbot technologies to reduce costs and improve the customer experience.
Ransomware Lessons for the Financial Services Industry
3 min read
As long as there have been banks, there have been bank robbers. In the past, bank robbers may have held up bank tellers at gunpoint. Today, threats are less visible—but just as frightening. This weekend’s massive ransomware attack demonstrated just how pervasive, far-reaching, and devastating a cyberattack can be. What is ransomware? Even if you […]
Disruption in Insurance
2 min read
The insurance sector is being disrupted at a feverish pace. Disruptive startups never just settle for improving the current way of doing things. Instead, they focus on rapidly changing the...
Financial Services Gone Digital at Cisco Live 2016
1 min read
Kevin Spacey delivered an amazing keynote closing out Cisco Live 2016: “Today, the last words of my speech belong to Frank Underwood.” Cisco Live this year was all about how digital is dramatically redefining business models. Digital is creating disruption for incumbents and opportunity for the disruptors. In today’s world, digital is about survival. […]
Five Strategic Insurance Business Imperatives for 2016
3 min read
“One of these days the ground will drop out from beneath your feet One of these days your heart will stop and play its final beat One...
Make Collaboration a Key Part of Your Litigation and Claims Handling Strategy
3 min read
For those of us who have been in this industry awhile, the Property and Casualty (P&C) insurance market continues to be plagued by inefficiencies in claims handling and litigation management. Adjusters assigned to manage the claim are geographically dispersed, have varying degrees of expertise about the loss event, and handle multiple claims simultaneously. Disparate legacy […]
The Connected Life: The Art of the Possible in Insurance
4 min read
Gathering and Harvesting New Data through “The Connected Life” The Connected Life, the digital life is steadily emerging. Today’s insurance consumers are increasingly tech savvy and want services...
Enabling “The Easy” Button for Insurance
3 min read
Nearly a year ago, I wrote a blog titled, “Mayday for Insurance and Financial Services,” where I detailed how next-generation customer experience capabilities, such as virtual interactions between business experts and customers, are transforming business processes – such as the “Mayday” button technology offered on Amazon’s Kindle Fire HDX. The purpose of that blog was […]
Building Customer-Centric Organizations – Cisco at CIO Finance & Insurance Summit
2 min read
The CIO’s Finance Summit and Insurance Summit were recently held in Atlanta, GA and Cisco was a main sponsor at both events. The CIO Finance Summit provided a great opportunity for executives to have in-depth discussions on the best practices and strategies necessary to build customer-centric organizations. The CIO Insurance Summit brought together C-level executives […]
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