digital retail

February 21, 2017

RETAIL & HOSPITALITY

The Worst Problem in the Retail Industry? Turnover.

3 min read

Retail has one of the highest turnover rates in any industry. The Hay Group reports a median turnover rate of 67 percent for part-time retail employees.[1] I doubt any of us would be too challenged to list the problems driving this high turnover: Retail jobs are considered boring and repetitive, with little training and low […]

February 13, 2017

RETAIL & HOSPITALITY

How to Better Manage Store Staff with Real-Time Analytics

2 min read

A few weeks ago at NRF 2017, we spoke with a number of retailers looking to improve the customer experience in their stores. Challenged by today’s online competitors, brick-and-mortar retailers are doing their best to reimagine their stores with new services and technology. However, we also found that many of the same retailers were overlooking […]

February 6, 2017

RETAIL & HOSPITALITY

Keeping up with Cybersecurity Threats in the Digital Age

2 min read

Retailers are embracing and adapting to digital innovations to keep pace with rapidly-evolving customer demands. Online and mobile purchases continue to increase exponentially. According to Deloitte, 58% of consumers have used their mobile device to browse an online shopping website or app. In fact, double-digit growth of e-commerce is expected globally until 2020, as retailers […]

January 12, 2017

NETWORKING

Cisco DNA for Retail at NRF: Making the In-store Experience Worth It

1 min read

It’s a wrap on another holiday shopping season. The results are in: overall estimated retail sales during the holiday season rose 4%, beating National Retail Federation’s (NRF) forecast of 3.6% – both of which are higher than that of last year (Wall Street Journal). Not surprisingly, this growth was primarily buoyed by online sales. So […]

December 1, 2016

SP360: SERVICE PROVIDER

The New Digital Deal: How retailers are transforming online shopping experiences and transactions

3 min read

I need to preface this blog with a full disclosure statement. I love shopping! And apparently I am not alone in my affinity for all things retail. Let’s face it, many people enjoy the thrill of acquiring a new “bright shiny thing” or the high of getting a deal on something you need. However, the increasing […]

Creating the In-Store Shopping Experience

1 min read

Today’s consumers demand a more mobile, interactive and personalized shopping experience. Research shows that 64 cents of every dollar spent in store is influenced digitally (Deloitte). A few weeks ago, I hosted my first #CiscoChat event on Twitter together with Jeremy Witikko, Practice Advisor at Cisco and Scott Lachut, President of Research and Strategy at […]