digital retail

February 21, 2017

RETAIL AND HOSPITALITY

The Worst Problem in the Retail Industry? Turnover.

Retail has one of the highest turnover rates in any industry. The Hay Group reports a median turnover rate of 67 percent for part-time retail employees.[1] I doubt any of us would be too challenged to list the problems driving this high turnover: Retail jobs are considered boring and repetitive, with little training and low […]

February 13, 2017

RETAIL AND HOSPITALITY

How to Better Manage Store Staff with Real-Time Analytics

A few weeks ago at NRF 2017, we spoke with a number of retailers looking to improve the customer experience in their stores. Challenged by today’s online competitors, brick-and-mortar retailers are doing their best to reimagine their stores with new services and technology. However, we also found that many of the same retailers were overlooking […]

February 6, 2017

RETAIL AND HOSPITALITY

Keeping up with Cybersecurity Threats in the Digital Age

Retailers are embracing and adapting to digital innovations to keep pace with rapidly-evolving customer demands. Online and mobile purchases continue to increase exponentially. According to Deloitte, 58% of consumers have used their mobile device to browse an online shopping website or app. In fact, double-digit growth of e-commerce is expected globally until 2020, as retailers […]

January 12, 2017

NETWORKING

Cisco DNA for Retail at NRF: Making the In-store Experience Worth It

It’s a wrap on another holiday shopping season. The results are in: overall estimated retail sales during the holiday season rose 4%, beating National Retail Federation’s (NRF) forecast of 3.6% – both of which are higher than that of last year (Wall Street Journal). Not surprisingly, this growth was primarily buoyed by online sales. So […]

December 1, 2016

SP360: SERVICE PROVIDER

The New Digital Deal: How retailers are transforming online shopping experiences and transactions

I need to preface this blog with a full disclosure statement. I love shopping! And apparently I am not alone in my affinity for all things retail. Let’s face it, many people enjoy the thrill of acquiring a new “bright shiny thing” or the high of getting a deal on something you need. However, the increasing […]

Creating the In-Store Shopping Experience

Today’s consumers demand a more mobile, interactive and personalized shopping experience. Research shows that 64 cents of every dollar spent in store is influenced digitally (Deloitte). A few weeks ago, I hosted my first #CiscoChat event on Twitter together with Jeremy Witikko, Practice Advisor at Cisco and Scott Lachut, President of Research and Strategy at […]