CMX Connect – An Innovative, Location Aware Guest Captive Portal
With the explosion of smart mobile devices
Customer Experience
Big Business from Big Data
“Dad, how many mobile phones were sold last year in the whole world?” “Is this a trick question? Well, there are about 7 billion human beings on earth. Assuming every…” “No, no—give me a number.” “Well, I am not 100 percent sure. How many do you think
Advanced Use of CMX at the Internet of Things World Forum in Barcelona
The inaugural IoT World Forum closed today in Barcelona with the overall sentiment being that it was a resounding success. One of the key messages that emerged was the need...
Visit Cisco FSI and Discover What’s Possible at BAI Retail Delivery 2013
On November 5, retail financial services business leaders from around the world will gather at BAI Retail Delivery 2013, the financial services industry’s most comprehensive and relevant event of the year. Cisco in collaboration with Intel® will
Is Your Company Ready for the IoE Revolution?
Ever felt that you’ve spent half your life searching for a parking space? Well, it’s not that much of an exaggeration. One study estimates that typical drivers spend 2,549 hours of their lives in the aimless, money-wasting, and gas-guzzling quest for
The importance of retailers understanding consumers and delivering great customer experience
Recently at the Forrester’s Forum for Customer Experience Professionals in New York on June 26, Graham Atkinson, Chief Marketing and Customer Experience Officer at Walgreens, spoke about his work to transform the company from one that traditionally
Connecting Experts to Customers with Omnichannel Delivery
Are you familiar with the bank of yesterday? One where trying to meet with an expert can translate into being required to travel across town or deal with lengthy wait times and lines? Where it can take days and even weeks to receive and sign documents
The Evolution of Immersive Video in the Retail Bank Branch Series (3): Remote experts in action
In part two of this three-part series detailing the “Evolution of Immersive Video in the Retail Bank Branch,” I looked at Cisco’s Remote Expert Solution more in-depth and discussed how the solution’s contact center enables virtual face-to-face
Understanding Today’s Customer: How Data Mining Can Help Insurers Increase Customer Satisfaction
Imagine a customer calling their insurance provider and reaching a representative that has never spoken with them and is unfamiliar with the customer’s claims history or company policies. That doesn’t sound like a good experience. Now imagine after a