The Steely Dan Contact Center: When “Do It Again” Isn’t a Hit
In 1973, the group Steely Dan burst onto the music scene with two hits from their first album “Can’t Buy A Thrill.” Setting the standard for obscure lyrical...
Collaboration
4 Ways Video Conferencing Makes a Difference
Video conferencing can provide business benefits no matter the industry. Retailers and financial institutions employ video to interact with customers. Medical professionals consult across distance. Manufacturers address production issues more quickly.
“Who Can it Be Now?” is No Longer a Legitimate Question in the Call Center
In 1982, the Australian group Men at Work reached the
A Magical Squared Moment
One of the problems we’re working to solve with Project Squared is to enable teams to work much more flexibly – any time, any place, any device. We believe that ad-hoc conferencing is a key part of this, which is why it features prominently in the
Technology and its Power to Transform Society – Where do you Stand?
Educators are using technologies like Cisco Webex to deliver anytime, anywhere learning, bring experts from across the country and the globe into their classrooms, and provide ubiquitous access to an astounding amount of resources on the Internet.
Moustaches and the Customer Experience
Remember when moustaches were cool? For those who weren’t paying attention, it was back in the 1980s when Tom Selleck–sporting that signature facial hair–ruled the T.V. airwaves as private investigator Magnum, P.I. Most guys old
Ringing in 2015, the WebEx Way
Happy New Year! As I return from the holidays and begin the year ahead, I’m energized and excited about all the amazing accomplishments we achieved with WebEx in 2014. Many recollections come to mind that I’d like to share with you. And I have
6 Ways HR Can Benefit from Video Conferencing
With the near year come new resolutions. For many people, among those at the top of the list is getting a new job. For human resources leaders, the resolutions may be to get more creative to find new talent, and to retain and grow the existing