CCS
The Advice Advantage: How Banks Can Close the ‘Value Gap’ and Regain Customer Trust
2 min read
Today’s banking consumers are used to experiences that reflect their likes, dislikes, past histories, and even their future plans. But not always from their banks. These kinds of interactions are...
Fast IT: Capturing True Value for the Digital Enterprise
2 min read
Today’s CIOs lead in a world where rapid innovation is the key to success and disruption is a constant threat. Now, more than ever, technology is one of the biggest drivers of achieving successful business outcomes. In this new era of Internet of Everything (IoE) computing, CIOs are being called upon to streamline and optimize […]
In Retail, Insight Is Currency, and Context Is King
3 min read
Today’s retailers face a rising tide of change, disruption, and challenges, all driven by technology. As their business landscape is upended, many are struggling to adapt to changing consumer behaviors,...
Creativity: The Secret Sauce for Successful Consultants
2 min read
One of the challenges we’re seeing in business today is the need to re-learn the problem solving process. This need is increasing demand for creativity as a critical competency of the consultant of the future – driven by how businesses capture value harnessing the connectivity and intelligence enabled by the Internet of Everything (IoE).
How U.S. Banks Can Transform Customer Interactions to Increase Profitability
3 min read
You order a movie online and additional suggestions pop up, based on a deep knowledge of your likes and dislikes. You plan a vacation and similar suggestions appear, reflecting your...
IoE is the Path to Gartner’s ‘All Things Digital’
2 min read
This week, I had the opportunity to focus on digital business as an attendee and presenter at Gartner’s ITxpo in Orlando, Fla. It was a sold out crowd with 8,500 attendees and approximately 2,700 CIOs. And one insight that seemed to resonate with the audience was Gartner’s belief that by 2018, digital business will require 50 […]
Straight From NRF: Want Your Share of $100 Billion? Build Customer Trust
3 min read
As I’m sure most of you know, Jon Stine presented this morning at NRF on the results of his fourth “Catch ‘Em and Keep ‘Em” survey, which is a highly respected study done each year to identify how shoppers are responding to retail technologies. As a followup to his NRF Big Ideas session, I’d like […]
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