Chat tools like Whatsapp and Facebook Messenger are among the fastest growing platforms on the web today. Businesses are harnessing chatbot technologies to reduce costs and improve the customer experience.
Almost every innovation in contact center technology in the last 40 years was designed to attack the issue of time savings. The next wave of innovations is well underway. This time, it's an exciting new array of bots, AI, and machine learning. These
What comes to mind when you hear the term “digital transformation”? Do you get excited about the possibilities? Impatient for the budget to pursue your vision? Or do you have a more muted response? Something between annoyance at the thought that you
To really enable our customers to have more natural, conversational interactions in our enterprise collaboration tools, we realized that we’d have to do more do more of the heavy lifting.
The acquisition of MindMeld, Cisco’s third in two weeks, represents how our innovation strategy continues to impact our strategic shift to become more of a software company.
NVIDIA GPU Technology Conference, aka GTC, is around the corner and it is a good time to reflect on the rise of GPUs in the data...
Reuven Cohen works for Aporeto—a company that delivers comprehensive security for cloud native apps, containers, and microservices. But that is probably the least interesting thing about him, and to his credit, he didn’t actually pitch the company’s
Things were a bit quieter at Enterprise Connect today as the event came to a close with a few morning sessions and the final summary panel. The bits and bytes and shiny new hardware and software are great, but as many people repeated this week – it’s
Today’s episode features the Cisco keynote presentation from Jens Meggers and some cool demos. Today was the first day of keynotes with Cisco, Twilio, and Amazon Web Services. It was an interesting morning with three very different presentations.
