Jessica Kelly

Sr. Communications Manager

Office of the COO

Jessica Kelly is a senior communications manager in Cisco’s Office of the COO. She has expertise in business and data storytelling, digital content, and the social spaces where they collide. Her professional areas of interest include customer experience, change management, employee engagement, and user experience. Previous Cisco roles include content lead in the Global Industries Marketing organization, information architect for the Open Innovation UX team, and content strategist for the Corporate Social Responsibility education team. Jessica welcomes connection on social channels such as LinkedIn, where she's known to discuss leadership, hybrid work, employee experience, content and communications, social media, and straight-up writing and editing. You may even catch a post on new music or independent artists—Jessica volunteers in the public service, promotions, programming, and music departments at noncommercial KDRT-FM in Northern California.


September 14, 2017


Collaborate for better care

Collaboration is changing the face of healthcare, enabling agile strategies like telemedicine, remote monitoring, care-team communication, and specialist engagement. When clinicians and patients can collaborate—seamlessly and securely—they can break through traditional barriers to care and innovation. Cisco collaboration solutions foster a streamlined, adaptable healthcare environment, empowering care teams, researchers, and patients to work together safely—on […]

April 20, 2017


Digital Transformation for Life Sciences

Simply defined, “digital transformation” means using digital technology and business models to affect change to operations, revenue models, and even the core culture of your organization. It is not a new concept; it’s an ongoing need as organizations work to keep pace with technology, competitors, and stakeholder expectations, from clinicians to customers. For life sciences […]

April 18, 2017


Digital Transformation for Healthcare Providers

There continues to be a lot of buzz around digital transformation, but what exactly does it mean in the context of healthcare, and what benefits does it bring to healthcare providers? Starting with the basics, we know that “digital transformation” simply means organizational change via digital technology and business models. These changes can include the […]

March 17, 2017


Addressing Healthcare Security Challenges

It’s a gross understatement to say that security is critical in healthcare, where a breach can not only impact an organization’s effectiveness and reputation but also affect patient privacy and—worst-case scenario—health and safety. If you are reading this blog, you no doubt already know the most common challenges to securing digital healthcare organizations, from ensuring […]