Jeanne Beliveau-Dunn

Vice President and General Manager

Cisco Services

Jeanne Beliveau-Dunn is vice president and general manager of Services for Cisco. In this role, she leads Technical Services strategy and operations, the Office of Innovation and the Learning@Cisco business unit.

Jeanne is a recognized thought-leader on digital transformation and the Internet of Things (IoT), the “Workforce of the Future” and education, the social enterprise, collaboration and knowledge systems. She was recognized as one of “The 2015 Top 50 Most Powerful Women in Technology”, by the National Diversity Counsel, which honors the most influential female executive leadership in business. Jeanne also brought the first social enterprise system to the industry in 2008 and leads Cisco’s external technical community of over 2.8M people.

Jeanne initiated and shaped The IoT World Forum initiative for talent development, from which the IoT Talent Consortium emerged. As the chairman and president of the consortium, she brings together the top IoT leaders from across the globe to empower and accelerate a more agile workforce for a digital economy.

Under Jeanne’s leadership at Cisco, Learning@Cisco has become the industry’s foremost knowledge and education solution, by building knowledge platforms for customers and partners to enable a highly-skilled workforce. Learning@Cisco recruits over 150K customers annually in the technical fields and Cisco’s career certifications have come to be recognized as the highest standard in the industry (including CCNA, CCNP, and CCIE).

Jeanne built a strategy to drive services growth at three times industry average, for the company’s Technical Services business, which has become one of the two largest and most profitable business units for Cisco. She also created new SaaS platforms that disrupt the way people work, co-create and innovate and help drive new revenue streams for customers and partners globally.

Jeanne began her 20-year career at Cisco by leading the company’s global channels sales team and launching the strategic alliances program. She went on to establish the Internet Business Solutions Group (IBSG), a consulting team working with Cisco’s largest global customers. Before joining Cisco, Jeanne was vice president and general manager for Micronics/Diamond computers, where she built the company from a startup to a $300 million business.

Jeanne serves on a number of advisory boards for organizations committed to continuous learning and talent, including: Arizona State University, New York Academy of Sciences, California State University Chico and the Technical Services Industry Association (TSIA). She consults with customers across the globe on IoE, innovation and building talent.

Jeanne holds a bachelor’s degree in management from the University of Massachusetts.


May 2, 2013


Delivering the Keynote at the World Swiss eLearning Conference: Empowering Knowledge That Creates Business Outcomes

On April 10th I had the privilege to deliver, via TelePresence, the keynote address for the Swiss eLearning Conference 2013 (SeLC) in Zurich. Aimed at the Swiss professional learning community, the event was themed “Educate Your Customer” with a focus on e-learning, online training and augmented reality.  I enjoy engaging with forward-thinking educators who share […]

April 29, 2013


Cisco Teams with The White House to Retrain American Heroes

Thousands of U.S. military personnel who have risked their lives in war have built technical, leadership and other skills while abroad. Despite risking life and limb, finding employment is a battle they’re often not prepared to fight alone. The realities of seeking employment that set in when veterans return stateside can be daunting. That’s why […]

March 26, 2013


Staying Ahead of the Curve With Next Gen Skills

 While more than 99 percent of things in the physical world today are still not connected to the Internet, the phenomenon called “The Internet of Everything” will soon wake up everything imaginable. As the network evolves and changes, becoming more sophisticated, the job roles and education requirements of network engineers also continue to change. Gartner […]

March 21, 2013


Apprenticeships Fill the Skills Gap in the UK

Apprenticeship programs can be an effective way to employ new IT talent as well as train and develop current IT staff with relevant skills for business success. For most companies, improving business processes at all levels, from manufacturing to sales, is contingent on efficient implementation of technology. Possessing an innovative, well-trained IT staff can become […]

January 22, 2013


Next Generation Video-over-IP Solutions Change How Trainers Train

As educators increasingly take advantage of networked video technology to move their traditional classrooms online, there is a growing need for both instructors capable of engaging students in these next generation online classrooms, and skilled networking professionals with the knowledge to meet the growing demand to deploy, support and maintain networked video solutions. In 2011, […]

January 8, 2013


Social Learning Communities Keep Users Engaged and Growing

Many organizations and education institutions entering the New Year are seeking significant changes in instructional models and improvements in employee skills to achieve 2013 organization goals. Social Learning Communities have emerged as a primary strategy to achieve these goals. Check out this short video about how social learning can remove barriers caused by space, place […]