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Valued Partner Ecosystem is Key in Quest to be #1 in Customer Collaboration

In today’s changing marketplace, Cisco continues to invest in an aggressive plan to become the #1 vendor in contact center. In the last year, we’ve made huge gains toward this milestone, with Cisco ranked as the #1 worldwide IVR vendor by a wide margin. And in the last four years, Cisco has closed the market share gap on Avaya/Nortel by nearly 23 points worldwide and by over 33 points in North America.

On our march towards #1, our valued partner ecosystem plays a crucial role. When customers choose Cisco Customer Collaboration solutions, they base their choice not only on our innovative products, but also on their ability to collaborate with established Cisco partners who have a wealth of experience in the contact center market and our solutions. By partnering with Cisco, Cisco channel partners are able to provide customers tremendous value add services, including sales and technical support.

Cisco is continuing to invest heavily in training, supporting and growing our partner ecosystem.  And the investment is clearly paying off.  Read More »

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Partner Alert: Customers Put Relationships First

March 9, 2012 at 8:08 am PST

When it came time to build a 370,000-square-foot, 72-bed healthcare facility featuring state-of-the-art services, the Chickasaw Nation had a number of important decisions to make. Among those were how to deliver excellence in medicine, tranquility, and healing to Chickasaws and other Native Americans.

Also important, according to Chuck Dougherty, CIO for the Chickasaw Nation, was providing reliable, seamless, and secure communications across its healthcare community. But technology wasn’t at the center of his decision.

In the video below, Dougherty explains how selecting to work with Presidio—a Cisco Master Security and UC Specialized Partner based in Greenbelt, Maryland—was less about technology and more about relationship building.

So what can you learn from Presidio about its commitment to customers? Read More »

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